• Overseeing all aspects of Franchise Development strategy & process, including real estate development, site placement, sale vendor relationships, non-traditional development, geographic information systems utilization, territory creation, and existing franchisee transfers and renewals.• Overseeing all aspects of Business Development and Corporate Retail Solutions, which are designed to foster long-term relationships between The UPS Store franchised locations in the U.S. and large enterprise corporate customers and other clients by offering viable business solutions to help improve a client’s operations and enhance the customer service experience. Solutions may include returns, alternate delivery location programs, exchanges, business services, print services and corporate card programs.• Manage KPI’s and performance metrics for all sales and business development functions in the organization.

• Oversaw all aspects of Franchise Development strategy & process, including management of the FDD, sales process, lead generation, and new franchise territory sales.• Managed corporate Sales Managers, Area Franchise Developers and created initiatives and processes to assist them achieve their goals.• Maintained and enforced contractual Area Development Obligations.• Established positive franchisee support of the Franchise Development process.• Conducted ongoing analysis of and adjustment to key sales metrics.• Directed P&L goal setting and delivered budgeted top and bottom line results.• Defined and implemented a cost-effective lead generation strategy utilizing both traditional and non-traditional mediums.

• Non-Traditional channels targeted: universities, military, hotels, convention centers, store in store retail locations.• Created and implemented long-term strategic sales plans to grow in the university, hospitality, military, and retail market that has led to historic Non-Traditional unit growth.• Increased Non-Traditional new openings from average of 10% of total new store openings to 30% of total new store openings.• Exceeded non-traditional sales goals by 15% to 30% in all consecutive years. • Won UPS World of Champions Sales Gold, Silver and Bronze Awards for six consecutive years which are awarded to sales directors and executives in the top 3%, 5% and 10% of the company worldwide. • Negotiated master agreements with national retail chains and hotel organizations that has led to streamlined sales pipeline timelines and increased growth.• Directed and managed strategic relationships with key operators to accelerate growth such as with Source America, which led to multi-store development owned by non-profit companies who employ people with disabilities. • Lead, train, and develop Non-Traditional Regional Sales Managers as well as affiliated Area Franchisees and franchise community throughout the United States. • Worked effectively interdepartmentally across the organization to create and develop operational support systems and led projects for non-traditional franchise network.• Worked collaboratively with marketing department by developing business cases and convincing arguments to increase Non-Traditional marketing and advertising budget by 125%. • Worked in creating effective sales collateral such as case studies that showcase Non-Traditional model across all venue types.• Implemented new offerings for non-traditional venues by overcoming internal status-quo, which led to increased lead generation and unit growth.• Effectively manage multiple projects and programs to support company sales plans and objectives.

• Won UPS World of Champions Sales Awards for top franchise sales performance. • Negotiated non-traditional franchise sales in universities, military and hotel and convention center properties.• Negotiated agreements with AAFES, NEXCOM and MCCS that allowed the franchisees to operate on all branches of military operations; Army, Air Force, Navy and Marines. • Completed ongoing competitive analysis through external metrics in support of best practice recommendations to existing franchise owners. • Generated leads through working with strategic groups such as UPS Enterprise Sales Solutions for UPS. • Assisted in initial creation and implementation of long-term strategic sales plans to grow the franchise in non-traditional venues.

• Strategic Consulting, including business plan & sales strategy development.• Franchise operations compliance.• Operations analysis and improvement.