Steve Champeau Email and Phone Number

As an MSP System Analyst, I'm responsible for Monitoring, Documentation, Installations, Implementations, Configurations, Upgrades, and optimizing the performance of all Telecommunications / Unified Communications infrastructure for our customers.* CCNA / 3CX / Google IT Support Professional / Avaya certified* Maintain, monitor and support the telecommunications infrastructure and users* Install, configure and support Unified Communications related hardware and software* Troubleshoot and resolve telecommunications issues including hardware, software and Telco services* Conduct system health checks, trending analysis and capacity data gathering* Triage and resolve or escalate operational support for issues from Service Desk* Develop and maintain documentation related to administration and maintenance* Assist in supporting activations and rollouts* Consistent efforts to deliver quality solutions as per agreed scope* Customer focus and close alignment with the customers' business objectives* Ensure efforts to continually improve technical knowledge* Document issues with resolutions and share with team members to improve team productivity* Provide data to generate team performance metrics* Knowledge transfer with other team members to improve overall team education level* Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders* Provide accurate and timely information and escalate when there are issues* Actively participate in meetings and make valuable contribution

Responsible for implementation and maintenance across 8 locations IS main frame computers (Pick Operating Systems). Provided support to Field Engineers and corporate users. Monitored computer systems operation to detect and resolve hardware/software real-time issues. Support and maintained Northern Telecom Option 61 PBX corporate wide.