Scope: | 2 million customers | 4 markets Provide executive leadership and overall strategic planning to drive broadband company goals. Highlights to-date include: ⁠• Evaluated market and business opportunities for growth and expansion. • Developed and manage company technology and product roadmaps.• Conducted market research and trend analysis to advise leadership.• ⁠Consulted on and assisted with client RFP and grant proposals.• Researched, identified and presented industry technology advancements and best practices.• Identified sales and marketing strategies along with proposed actions for growth.

Scope: | 14 markets | 1.5M customers |35 staff | Award-winning performanceSet and oversee sales strategies and direct efficient sales execution for MDU sales and access agreements. Drive overall high trust, relationship management to increase market share and revenue. Establish team standards and criteria fostering high-performing Teams. Mange multi-million portfolio revenue. Develop and implement product and service initiatives. • Streamlined and re-aligned organization to maximize talent and efficiencies; improved overall performance 50% and employee satisfaction 60%. • Ignited 200% growth in new, converted, and ‘win-back’ opportunities with aggressive, data-backed strategies.• Motivated team to turn around lagging goal progress through training and recognition, increasing contract goal attainment 20% and revenue attainment 10%.• Embodied effective leadership to reverse low morale and declining team engagement, landing in top 10% nationally for employee engagement and satisfaction. • Launched pre-enablement and digital marketing programs to grow subscriber base 20%, reduce operational costs, facilitate customer acquisitions, improve the customer experience and enhance brand awareness. • Won multiple market awards as an outstanding telecom vendor.

Scope: 3 markets | 1.2M customers | 14 staff | 2X top bulk revenue attainment leaderHeld full P&L responsibility for multi-dwelling unit sales.• Produced 8% market share growth, exceeded annual sales targets 130%, and enlarged contract coverage in low-penetration markets 75%.• Drove 50% sales revenue and volume growth and expanded contract coverage 40% with strategic segmented sales plans and business solutions that outshined competition. • Led best-in-class sales team with executive-level presentation skills, achieving 289% performance improvement and higher-than-average number of top performers. • Improved win-back rate 30% with assertive opportunity identification, sales, and outreach strategy.• Championed value-added services sales to maximize existing agreements, increasing signings 30%. • Revitalized underperforming referral network with strategy that delivered 20% increase in agent enrollments.• Earned recognition from Corporate Diversity Office for new business development best practices.

Scope: 3 markets | 1M customers | 3M HP | 8 staff | 2X top performer awardSet sales strategy and goals to grow market share for company’s residential multi-family business. Managed planning and execution of trade show presence. Maintained $25M in annual contract revenue while leading account team. • Emerged as top 10 leader nationally for units and contracts signed, achieving 120% of goal.• Renewed 90% of all contracts (105% of goal).• Increased lead generation 7% with new marketing and trade show strategy. • Expanded competitive resources 50% by gathering and compiling robust competitive sales intelligence.• Trimmed account executive time to full productivity 30% with first comprehensive, formal training program

Scope: 4 markets | 1M customers | 3M HP | 2 staff | 3 awardsManaged community solution sales to residential multi-family communities. • Increased bulk rate accounts 70%, earning accolades as #1 ‘win-back’ producer in the company.• Grew subscription base 50% and renewed 99% of all assigned service program accounts in hyper-competitive market by overhauling offer strategy and value proposition and launching large-scale marketing program. • Launched retail referral channel in Queens market to grow overall lead generation 10%.• Spearheaded mail campaigns that increased subscriptions 300%. • Attained 30% ROI and increased subscribers 15% by co-developing new service offering that delivered strong service benefits and a positive customer experience.