• Worked on implementation of Hardware and Software in VA Regions and RDC’s.• Worked with VA RDC’s on enterprise monitoring, bring alerts from the regions back to the Command Center for notification. (SolarWinds, Spectrum, UIM, and SCOM)• Worked with Unicenter EHealth for discovery and reporting purposes to VA Customers.• Solar Winds and CA Spectrum Network Framework monitoring of Router, Switches, and Hubs. Configuring all networks for monitoring Implementation and Architect. • System Center Operations Management (AITC SCOM) managed and administered 3000 servers to Managed Agents and Management Packs in SCOM 2012 R2.• CA Unified Infrastructure Management (AITC UIM) managed and administered 6000 servers’ agents across the VA Network. Distributed probes to the Robots.• Custom scripts using PowerShell, VBScript, and Perl in UIM and SCOM.• Created Custom Reports using SCOM and UIM to provide information to the VA Business Units.• Worked with Linux/Unix to install agents and manage the VA environments.• Created SQL quires to retrieve information from the 2008, 2012 database and administration of the databases (SolarWinds and SCOM).• Swat Calls with VA customers to determine issues and resolve.• Implement a variety of Windows OS, SNMP, TCP/IP and DNS implementation for Internet connectivity. Managed Wide Area Networks, Local Area Networks, Routing Cables, Switches, Routers, and Hubs. (SolarWinds and Spectrum)• Created Request, Incidents, and Changes with the Help Desk Environment SDM.• Administration, Architected, and automation.• 24x7 Business support to meet VA needs.• Created Documentation where needed for the VA business needs.

• Worked on implementation of Hardware and Software in VA Regions and RDC’s.• Worked with VA RDC’s on enterprise monitoring, bring alerts from the regions back to the Command Center for notification. (SolarWinds, Spectrum, UIM, and SCOM)• Worked with Unicenter EHealth for discovery and reporting purposes to VA Customers.• Solar Winds and CA Spectrum Network Framework monitoring of Router, Switches, and Hubs. Configuring all networks for monitoring Implementation and Architect. • System Center Operations Management (AITC SCOM) managed and administered 3000 servers to Managed Agents and Management Packs in SCOM 2012 R2.• Custom scripts using PowerShell, VBScript, and Perl.• Reporting with the following (SCOM) to provide information to the Business Units.• Worked with Linux/Unix to install agents and manage the environment.• Created SQL quires to retrieve information from the 2008, 2012 database and administration of the databases (SolarWinds).• Swat Calls with VA customers to determine issues and resolve.• Implement a variety of Windows OS, SNMP, TCP/IP and DNS implementation for Internet connectivity. Managed Wide Area Networks, Local Area Networks, Routing Cables, Switches, Routers, and Hubs.• Created Request, Incidents, and Changes with the Help Desk Environment SDM.• Administration and automation.• 24x7 Business support to meet VA needs.• Created Documentation where needed for the VA business needs.

• Worked with VA RDC’s on enterprise monitoring, bring alerts from the regions back to the Command Center for notification. (SolarWinds, Spectrum, UIM, and SCOM)• Created Monitors, Reports, Rules, Groups, Security, Notifications, Management Packs, and Task in SCOM.• Worked with VA customers • Solar Winds and CA Spectrum Network Framework monitoring of Router, Switches, and Hubs. Configuring all networks for monitoring Implementation and Architect. • System Center Operations Management (AITC SCOM) managed and administered 3000 servers to Managed Agents and Management Packs in SCOM 2012 R2.• Custom scripts using PowerShell, VBScript, and Perl.• Swat Calls with VA customers to determine issues and resolve.• Reporting with the following (SCOM) to provide information to the Business Units.• Worked with Linux/Unix to install agents and manage the environment.• Created SQL quires to retrieve information from the 2008, 2012 database and administration of the databases (SolarWinds).• Created Request, Incidents, and Changes with the Help Desk Environment SDM.• Implement a variety of Windows OS, SNMP, TCP/IP and DNS implementation for Internet connectivity. Managed Wide Area Networks, Local Area Networks, Routing Cables, Switches, Routers, and Hubs.• Administration and automation.• 24x7 Business support to meet VA needs.• Created Documentation where needed for the VA business needs.

• System Center Operations Management (SCOM) managed and administered 6000 servers to Managed Agents and Management Packs in SCOM 2012 R2.• Created custom scripts using PowerShell, VBScript, and Perl.• Ran Reports using the Reporting in SCOM to provide information to the Business Units.• Worked with Linux/Unix to install agents and manage the environment • Worked with in a learning role for SCCM to provide updates to roles in the environment and create packages.• Created SQL quires to retrieve information from the 2008, 2012 database and administration of the databases.• Created KB articles in Remedy for business viewing and information. • Created Request, Incidents, and Changes with the Help Desk Environment Remedy.• Implement a variety of Windows OS, SNMP, TCP/IP and DNS implementation for Internet connectivity. Managed Wide Area Networks, Local Area Networks, Routing Cables, Switches, Routers, and Hubs.• Administration and automation.• 24x7 Business support to meet customer needs.• Managed users in Active Directory and modified GPO’s• Created Documentation where needed for the business needs.

• ServiceNow experiences include custom scripting, user configuring, administration and automation for custom processes. Created custom Catalogs to meet business needs, implementation of business rules, and Architecture of midserver. Applied service model cases in and outside of IT to meet business needs, Ability to service relationships that make up the contemporary workplace in knowledge of the product.• Orion Solar Winds implementation, administration, and automation for all Router, Switches, and Hubs. Upgrades and Server build. Contract and licensing upgrades.• Architected and Implemented System Center Operations Manager (SCOM 2012 R2) Managed Agents, and Management Packs. Full administration of SCOM 2012 R2.• Handled implementation of SQL 2012 for database administration to handle the environment for SCOM 2012 R2 and SolarWinds.• SCCM Implantation of new environment to manage users in the business.• Assist on multiple projects (Domain Controls, Phone, and Active Directory) to help maintain the corporate environment and to maintain business needs.

• CA Unicenter Service and Service Desk experiences include user configuring and usage knowledge. • SDM, USD Implementation, administration and automation of enterprise-class system Management Tools to maintain customer needs with in the VA Help Desk system.• Create SDM groups, change categories and new CI’s for customer activity. • Managed SQL databases in SDM (VA).• Deliver consistent IT service support for VA CA SDM• Upgrade and manage systems in accordance with needs of the VA.

• Orion Solar Winds and CA Spectrum Network Framework monitoring of Router, Switches, and Hubs. Configuring all networks for monitoring Implementation and Architect. • Implementation, administration and automation of enterprise-class network and system Management Tools.• Migration from CA Unicenter NSM to System Center Operations Manager (SCOM 2007)• Managed SQL databases in Enterprise Environment writing SQL queries to gather information and maintaining databases.• Translate business needs to technical requirements for Account Managers and Executive Management.• Architected and Implemented 1000 nodes from CA Unicenter R11 into System Center Operations Manager (SCOM 2007).• Ran Day to Day backups for Windows and Unix Servers.• Managed Agents and Management Packs in SCOM 2007 and SCOM R2.• Created custom scripts using PowerShell, VBScript, and Perl to automate the needs of the customers or to make changes to reflect Enterprise needs.• Created Monitors, Reports, Rules, Groups, Security, Notifications, Management Packs, and Task in SCOM 2007 and SCOM 2007 R2.

Implementation and administration of enterprise-class network and systems management tools.Collaborate with third-party services staff to ensure a seamless network management migration from IBM Tivoli to Computer Associates’.Monitor performance of Wide Area Networks, Local area Networks, Routing Cables, Switches, Routers, and Hubs.Meet the Service Level Agreement global customers and provide 24/7 on-call support.Experience in USD and ITIL. ISO9000 certified. To create change orders, service requests, incident and/or problem tickets. Translate business needs to technical requirements for Account Managers and Executive Management.Architect and Implement Electronic Commerce solutions enterprise wide.Implement a variety of Windows OS, SNTP, TCP/IP and DNS implementation for Internet connectivity. Managed Wide Area Networks, Local Area Networks, Routing Cables, Switches, Routers, and Hubs.CA Unicenter Service and Service Desk experiences include user configuring and usage knowledge. Manage customer call volumes with a tiered approach.Provided support for MVS, VSE, VM, AS400, JES2, UCC7, and DB2.Team Lead for Storage Management; team of 6.