Head Of Specialist Customer Operations
Current
Feb 2024 - Present
AeroLeads people directory · profile
Steve Collender Email & Phone Number
Head of Specialist Customer Operations
at
Metro Bank (UK)
1 work email found
@ratesetter.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Specialist Customer Operations
Location
Mansfield, England, United Kingdom
Who is Steve Collender? Overview
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Quick answer
Steve Collender is listed as Head of Specialist Customer Operations at Metro Bank (UK), based in Mansfield, England, United Kingdom. AeroLeads shows a work email signal at ratesetter.com and a matched LinkedIn profile for Steve Collender.
Steve Collender previously worked as Head Of Borrower Services at Ratesetter and Operations Manager at Vehicle Credit Limited. Steve Collender studied at Colbayns High School.
Company email context
Email format at Metro Bank (UK)
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{first}.{last}@ratesetter.com
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Profile bio
About Steve Collender
A creative and energetic Operations leader with the drive and commitment to lead and motivate staff in a highly complex and regulated environment. Capability of seeing the bigger picture, has a track record of refreshing systems, taking risks and managing change for the benefit of the organisation as a whole. Rewarded through rapid promotion, operates with genuine integrity, always doing the right thing for both the organisation, employees and customers. A clear focus on engaged staff, improving efficiency and ensuring fair outcomes for all.There are a selection of key skills which I believe have facilitated my rapid progression, these are: ► Leadership ► Innovation ► Delivery ► Compliance Through challenging times I've always ensured my teams are motivated and supported to deliver; that they understand their targets and have the independence to design their own action plans. Being innovative has enabled me to identify more efficient approaches to delivery, people management and recruitment. Being compliant is essential. This is why I ensure all my staff understand the regulations and all work processes reflect this. I pride myself in being able to lead a team to deliver under challenging circumstances and through organisational change. My interpersonal skills are strong and I believe my integrity and passion to deliver positive outcomes naturally facilitates employee loyalty and commitment.
Listed skills include Team Management, Team Leadership, Financial Services, Leadership, and 13 others.
Current workplace
Steve Collender's current company
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6 roles · 29 years
Steve Collender work experience
A career timeline built from the work history available for this profile.
Head Of Borrower Services
Current
Sep 2017 - Present
Operations Manager
Current
Jun 2015 - Present
Regional Operations Manager
►Fully implemented a culture programme, adopting the principles of a balanced scorecard within a regional operation during a rundown situation. ►Implemented improved policies and procedures for all employees to ensure cash collections were in line with the principles of TCF and amended in accordance with OFT guidelines. Formalised compliant handling process to prevent and resolve issues arising together with coaching.►Developed robust collection strategies in conjunction with credit risk to maximise cash collections. Involvement with numerous projects which included a main switch in operating systems.►Executed on tactical plans and strategies to increase profit and reduce cost. Increased productivity levels with an increased accounts per employee.►Represented the company in over 30 PPI Trials across the country resulting in a saving of over 200k. Implement tactical plans to improve value of loan book.Key Achievements:►Exceeded cash performance over a 4 year period up to 120% of target►Lead over 30 different managers and their teams ►0% Staff turnover for 3 years during a rundown period►Implemented a new appraisal / competency assessment process for all employee►Top 5 Area Manager 2007, 2008 & 2009 Together with Number 1 Area manager 2008 & 2009 in Quality and Standards league►First Senior Manager to achieve 0% new starter turn over for a 6 months period ►Fully embedded a culture of “ doing the right thing “ ►Highest level of employee engagement confirmed via employee survey 2013►Started company on lowest run as a Customer Account Manager, promoted within to Branch, Area and Regional Manager.
Jan 2002 - Jun 2014
Customer Service Representive
1999 - 2001
~2 yrs
Branch Manager
1998 - 1999
~1 yr
1 education record
Steve Collender education
-
Colbayns High School
FAQ
Frequently asked questions about Steve Collender
Quick answers generated from the profile data available on this page.
What company does Steve Collender work for?
Steve Collender works for Metro Bank (UK).
What is Steve Collender's role at Metro Bank (UK)?
Steve Collender is listed as Head of Specialist Customer Operations at Metro Bank (UK).
What is Steve Collender's email address?
AeroLeads has found 1 work email signal at @ratesetter.com for Steve Collender at Metro Bank (UK).
Where is Steve Collender based?
Steve Collender is based in Mansfield, England, United Kingdom while working with Metro Bank (UK).
What companies has Steve Collender worked for?
Steve Collender has worked for Metro Bank (Uk), Ratesetter, Vehicle Credit Limited, Welcome Financial Services Ltd, and Associates.
How can I contact Steve Collender?
You can use AeroLeads to view verified contact signals for Steve Collender at Metro Bank (UK), including work email, phone, and LinkedIn data when available.
What schools did Steve Collender attend?
Steve Collender studied at Colbayns High School.
What skills is Steve Collender known for?
Steve Collender is listed with skills including Team Management, Team Leadership, Financial Services, Leadership, Credit, Customer Service, Coaching, and Employee Engagement.
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