• Managing and maintaining the operating environment for business-critical Waters SDMS and ELN applications, along with providing high-level application and database support for bespoke vendor applications.• Designing, coding and implementing a custom service-based monitoring solution to provide real-time monitoring of all SDMS and ELN servers, applications and database processes.• Implementing, managing and maintaining custom automation processes for instrument data collection, data extraction, report generation and system monitoring.• Improvement and streamlining projects that included the restructuring of the SDMS project environment and archiving processes to improve the user experience and overall system performance.• Managing and implementing vendor-specific application upgrades and co-managing upgrade projects for Waters SDMS from version 8.0 to 9.3 and Waters ELN from 8.0 to 9.1.• Conducting regular meetings with equipment owners to document new instrument requirements and managing the instrument onboarding process.• Creating and maintaining system related documents (SOP’s, work instructions, training manuals, approval forms) and documentation for custom applications and automation processes.• Monitoring and communicating the status of E-Systems applications for more than 30 servers across all project teams and to senior management.

• Working in a large IT Service Management team supporting and developing the Ivanti HEAT Service Management system, developing and implementing process in support of the IT Service Desk and wider business functions.• Responsible for supporting continued service development by designing and deploying technical solutions and delivering technical requirements in line with business needs.• Liaise with service area team leaders and project managers to understand requirements and offer a thorough analysis of existing processes.• Documenting and reporting on faults, recommending improvements and creating quick actions and business rules for internal IT teams.• Providing database support and web application configuration to maintain and update Staging, UAT and Production servers.• Actively involved in change management process raising, implementing and completing change requests in line with ITIL work practices.• Act as 3rd level support for Service Management system support calls offering diagnosis and resolution on incidents.

• Worked on a dedicated development project designing and building a new .NET-based Cashflow system to replace an old VB6 version of the application that was no longer suitable for the client.• Documented new system requirements, application flow and full specification by analysing the existing application and working closely with the client’s development and operations teams.• Liaised directly with end users to ensure bugs and issues were recorded, addressed and patched throughout testing, UAT and final release.

• 2016 - 2019: Worked as IT Lead on a new development project to automate instrument results collection in a number of labs around the world (US, UK, Germany & Asia Pacific). Designed and built a new VB.NET Instrument Gateway Service solution (IGS) consisting of a core Windows Service TCP Listener component, WinForms Administration Console, SQL Server 2014 Configuration Database and a standalone Console Application for submitting test results and binary data from instrument PC serial ports via Perle IOLAN Terminal Server appliances.• 2011 & 2016: Responsible for implementing, testing, deploying and documenting multiple migration projects for Infineum's Multi-Tier Electronic Lab Notebook Client / Server .NET application. Worked as IT Lead and Core Developer for all bespoke VB.NET API implementations and was the key liaison between Infineum and Perkin Elmer.• 2011 & 2016: Redesigned and enhanced an existing VB.NET Virtual Printer application using NovaPDF OEM 7.5 / 8.5 and then deployed to 500+ users worldwide via ClickOnce technology.• 2010 - 2016: Provided high-level application support and interface development for all bespoke research information systems. Maintenance and development of custom VB6 & VB.NET Class Libraries to extend the functionality of Infineum's Electronic Lab Notebook application.• 2011 - 2013: Worked as Lead ETL Developer on the core project team for a LIMS replacement project designing and developing ETL scripts to extract and transform extremely complex fuel additives formulation data from 4 existing systems on multiple platforms into one new Java-based (Oracle | JBoss) LIMS.• 2010 - 2011: Designed and built a VB.NET WinForms application that collates raw results from Perkin Elmer GC instruments that Fuels Chemists validate and submit into the back-end LIMS via WebMethods interfaces. The application was originally developed for the UK but was subsequently rolled out to US, Europe and Asia Pacific regions due to its effectiveness.

• Worked in a team of 6 application support engineers configuring and resolving issues in all .NET-based Clinical Assessment Triage System (CAS) applications. Responsible for configuring, maintaining and implementing all NHS, NHS Direct and NHS24 (UK & Europe) applications over 3 separate tiers (Application – Mid Tier – Database)• Designed and built a VB.NET WinForms application that automatically generated several hundred thousand NHS rotas for the CAS Triage System. This application replaced a complex manual process that took several hours to complete and reduced the run-time to just a few minutes.• Responsible for installing and configuring ASP.NET, IIS and MSDTC, set-up and configuration of message queues (MSMQ) and publishing CAS applications using Citrix Presentation Server 4.0/4.5 along with administering and updating software/applications using Citrix Application Packager.• Responsible for implementation of requirements through change management process into UAT, Training and Live systems.

• Management and day-to-day running of all internal business applications and systems used to design and build the team's R29 Formula 1 Racing Car.• Heavily involved in the ITIL Change Management process and solely responsible for application configuration and release management into the development, test and production environments for all bespoke software applications on all platforms.• Management and maintenance of internal applications and their associated platforms using 3rd party and bespoke monitoring tools to closely monitor Linux (Red Hat / SUSE), Unix (HP-UX) and Windows VCS Clusters along with Apache web servers, Tomcat application servers, .NET and Java (J2EE) web services and all back-end database connections.• Worked closely with all Project Managers and Technical Architects to define new requirements and deploy new solutions, web services and applications.• Liaised directly with Development Teams and QA to ensure bugs and issues were recorded, addressed and patched.• Active call resolution and change management using BMC Service Desk Express.

• Worked in a team of 4 application support engineers configuring and resolving issues in all .NET-based Clinical Assessment Triage System (CAS) applications. Responsible for configuring, maintaining and implementing all NHS, NHS Direct and NHS24 (UK & Europe) applications over 3 separate tiers (Application – Mid Tier – Database)• Responsible for installing and configuring ASP.NET, IIS and MSDTC, set-up and configuration of message queues and publishing CAS applications using Citrix Presentation Server 4.0/4.5 along with administering and updating software/applications using Citrix Application Packager.• Performed fault diagnosis, error reproduction and interfaced directly with configuration, DBA and development teams to ensure bugs and issues were addressed and patched.• Responsible for implementation of requirements through change management process into UAT, Training and Live systems.• Active call generation and resolution using BMC Service Desk Express.

• Worked in a team of 4 business support analysts providing high-level support for all business-critical applications nationwide. Primarily responsible for supporting, upgrading and maintaining all of the company’s financial systems – from the main .NET Radius (Authority Financials) system through to web-based payment systems and Streamline TPS.• Instigated bespoke application development & script automation within the company using VB.NET 2005, VBA, VBScript, ASP and HTML. Designed and developed several innovative solutions in-house.• Maintenance of Ingres, SQL and MS Access databases, plus data import / export / manipulation using SQL Server 2000 DTS and ActiveX Scripting.• Research, analysis and implementation of new solutions for all major business systems. • Active call generation and resolution using ITBM Helpdesk.

• Worked in a small team of 3 support analysts providing high-level hardware and software support for all major business systems throughout EMEA. Hands-on and remote administration of Windows NT/2000/03 networks, IBM Lotus Domino R4.6 & R6.5 groupware and WatchGuard X500/700 firewalls.• Primarily responsible for all application development within the company using IBM Lotus Notes/Domino R4.6 & R6.5 Lotus Script and Visual Basic 3.x.• Responsible for designing, writing, packaging and deploying automated solutions using WISE InstallBuilder v7 to v9.• Provided high-level technical support, upgrades and maintenance for all office, mobile and satellite users covering communications, hardware and software problems throughout Europe and the Middle East.