Steve Connell Email & Phone Number

Charlotte, Nc, Us

Minneapolis, Mn, Us

• Led meetings, defined requirements, developed user stories, and conducted UAT for a key project for managing obsolete hardware and software assets. Manage the resulting BAU process and tool on a day-to-day basis.• Implementing a Service Now component to track assets being shipped among bank and partner facilities.• Developing an implementation plan for procedures in support of new asset management policies and standards.

● Hired as a project manager, but after demonstrating proficiency in the project management methodology, I was also assigned to manage peers on my team and hire new members to the team.● Successfully managed two customer-remediation projects, which led to managing one of the consumer bank’s highest priority, get-it-done remediation projects, which in six weeks refunded 26,000 customers who hadn’t received the correct discounts on fees. ● Following that successful project, I was assigned as the lead project manager for a portfolio of remediation projects, with the goal of completing them before Systems Day One.

• Led software implementations of Identity Governance & Lifecycle (Aveksa) software and SecurID software. Projects included initial deployments of a full range of product features and migration from an on-premise solution to one hosted on AWS.• Developed statements of work (SOW).• Educated customers on business and data aspects of identity access management (IAM), to include guiding them in developing use cases and test scripts. • Leveraged professional relationships to drive and escalate support and engineering tickets related to my projects in order to meet customer deadlines.• Led onboarding activities for strategic channel partners, to include providing weekly management updates on training and active projects.• Developed process flows and Microsoft Project Plan templates for use by other Prof. Svcs. project managers.• Configured reports in Salesforce.com to meet the needs of the Prof. Svcs. team

Charlotte, Nc, Us

Consumer and Small Business Banking Segment – serving half of all American households with checking, savings, credit card, and home loan productsVice President Project Manager / PMO Consultant / Change ConsultantAchievements:• Maintained project costs to within 2% of budget for four consecutive years by developing analytical tools that improved forecast-to-actual cost visibility, and by working with finance partners.• Managers cited my diligence in controlling scope and budget, which led me to be assigned to manage a technology program budget of $25MM. • Set up and managed a center of excellence that improved the quality of requirements documents and managed a process for generating IT impact assessments. • Developed critical-to-quality (CTQ) measures, business processes, system designs, and hardware and software configurations. • Worked with numerous systems and teams in Card, Home Loans, Broker-Dealer, banking centers, call centers, eCommerce, and credit decisioning, including pre-approved credit cards.Software experience• SharePoint administration• Clarity • Quality Center• Ariba – submit check request vouchers, order supplies• Akamai Content Delivery Service• Marketswitch• Aternity • IMPACTS mortgage servicing platform from IBM/Palisades Technology Partners • Fidelity Touchpoint banking center platform• BAC proprietary software o Program and Project Risk Tool – manage end-to-end projects o Nexus – set up projects, artifacts and traceability matrices, assign resources, and modify impact assessments o PCM Web o WebDiva and Intranet GL o Discovery

Davidson, North Carolina, Us

Diversified manufacturing company, producing industrial and refrigeration equipment, power tools, and security productsManager of Web Content / Intranet Webmaster / Manager of New Media and Information Services Achievements:• Designed and implemented an online employee directory that provided more than 10x return on investment (ROI) by improving the accuracy of data. Directory was downloadable to personal digital assistants (PDA). • Championed the company’s first Internet-based recruiting program, leveraging the company’s size to gain better supplier pricing, while providing lines of business the flexibility to be seen both in terms of their brand and as part of the larger company. • Developed and managed an award-winning corporate website. Site provided the latitude demanded by semi-autonomous lines of business, while also unifying those businesses under the corporate moniker. • Made the company’s web-based newsroom available for download to PDAs.