Solution-driven project manager who delivers results through the full lifecycle of change initiatives. Develops partnerships with both business and technology resources based on trust. As a thought leader, asks whether we are doing the right thing and going about it in the right way. Recognized for strong analytical skills and the ability to grasp and explain subjects ranging from technology to budgets. ACHIEVEMENTS * Led a customer-remediation project to deliver refunds to 26,000 customers in six weeks.* Developed process flows, use cases and user instructions for a new web-based tool that enabled business partners to add and edit product offers displayed during customer interactions, as part of a program expected to add $4MM in new sales annually.* Reduced hardware and software costs by $1.8MM (33%) while delivering on time on a project to build out test and production infrastructure. Leveraged supply-chain and technology partners to deploy a lower-cost design that offered flexibility for growth. * Guided a customer to apply best practices in their initial deployment of identity management software. As a result of their success they became a reference account. * Coordinated technology teams to deploy a monitoring agent to PCs in call centers and banking centers. * Developed end-to-end processes and documentation for professional services team and trained channel partners to use the processes.CAREER HIGHLIGHTSPlease see the recommendations from my previous colleagues on my Linked In profile. CORE COMPETENCIESStakeholder Communications • Budgeting • Scheduling • Risk Management • Testing • Training • Implementation • Change Adoption • Facilitation • Root Cause Analysis • Pugh Matrix • Technology Concepts • Workflow and Business Process Development • Standard Operating Procedures (SOP) Development • Business Requirement Elicitation • Business Analysis • Vendor (Supply Chain) Management • eCommerce • ITIL • IT Service Management (ITSM) • PROSCI ADKAR