I am responsible for responding to alarms and customer inquiries using our ticketing system, Once the ticket is created I will triage and troubleshoot. If I am unable to resolve the issue I will escalate the issues properly within a defined time frame. I also assist Level II engineers in the maintenance and upgrades of the Network Infrastructure. My knowledge and experience include: HP Proliant Servers, Windows 2008/2012 servers and Commvault backup. Often I am called upon to troubleshoot and manage failed-over clusters and disconnected SQL databases. I must understand facility infrastructure, specifically to the electrical and mechanical systems used in a data center environment including: Generators, UPS systems, Chillers, and CRAC units

With over 15 years of network environment experience, I have designed, installed and managed Microsoft computer environments for Small Business clients. I have a strong knowledge of Microsoft products, including: Microsoft Server up through 2012, Exchange and all versions of Microsoft's workstations. I plan my networks with a high priory towards security, redundancy and financial considerations.

Planned, implemented, monitored and enforced the company standards and policies for 9 Nortrax branches in the Northeast with over 175 users . Managed employee user accounts and permissions, helped users with interfaces for company applications: using Citrix, VPN and remote access. Supported Nortrax users with company database on ACT 10 application. Balanced and administered budgets for branch phone and internet systems, mobile devices, and company workstations and printers. Accountable for company reporting using SMS, Active Directory and Share Point, among others.Created virtual machines with VMWare for users to install new versions of ACT 10, allowing user to continue with older version and remain productive while training with ACT 10.Increased the efficiency of users with company sales tools, communication methods, and internet practices by implementing Microsoft NetMeeting for departmental and individual training.Effectively increased the range of cell phone service at all company branches by installing wireless extenders.Converted Branches to a more modern AVPN phone/ internet system, reducing monthly billing from $1000 to $600, a 40 % savings, while increasing the network speed and preparing for a VOIP conversion.Reduced $500,000 annual budget for IT department expenses, by almost 10% by managing cell phone contracts, competitive shopping and changing branch phone systems.Assisted in the research, testing and installation of a new regional wide GPS system that improved our Service Departments response time to customer needs.