Steve Cottrell Email & Phone Number

Sydney, New South Wales, Australia

Group People Services (GPS) is the core HR shared services delivery arm of CBA comprised of workforce analytics, HR IT solutions, learning, workplace relations, industrial relations, the HR contact centre, payroll, workers compensation, and Health, Safety and Wellbeing. In my role as Head of Governance and Assurance, I am accountable for designing and implementing HR systems and processes that scale in line with the operational, risk, data security and compliance frameworks of the bank. I manage a team of 15 who partner with HR, Legal, IT and Business executives to plan, execute and maintain the HR services and digital roadmap aligned to Group Strategy. Leveraging agile methodologies, we work with business leaders to create an environment where people and technology thrive together to accomplish more than they could apart. We look for opportunities to drive sustainable processes that generate consistent results and increase quality services that inspire and motivate our employees to take action and love where they work.Key Results:* Led the delivery of HR data analytics solution for the CBA Group, driving employee and manager action to reduce cost and increase employee wellbeing* Supported implementation of employee benefits program recognised in the 2021 AFR-BOSS Best Places to Work List for outstanding practice - employee flexibility* Managed proof of concept project that leveraged machine learning and natural language processing to improve the efficiency and effectiveness of regulatory compliance and impact assessments.* Improved compliance with CBA group Supplier Governance Framework by 35% (including critical Tier 0 suppliers) through business engagement, education and partnership. As a result, we reduced HR suppliers by 20%.

Sydney, New South Wales, Australia

I led the design and implementation team accountable for the transition from on-premise PeopleSoft HR Payroll to ADP SAP Globalview and the development of the integration strategy to ensure a cohesive employee experience that adhered to CBA’s digital strategy. The integration involved Workday, PeopleSoft Finance and multiple internal and external HR and non-HR systems. My team was responsible for leading and developing tactical plans and initiatives to deliver the outcomes of the transformation project, developing solution options to solve complex business problems, and ensuring that project activities aligned with the needs of business, relevant employment legislation and CBA’s data security framework. At the core of the transformation program was employee-centric design that balanced the automation of key business processes and self-service with robust controls supporting 50,000 employees and contractors. A core tenet of my role was to collaborate with HR Areas of Expertise and the business to ensure that the new HR platform supported the desired end-to-end employee experience. Key Results:* On-time delivery of the new integrated HR platform supporting 50,000 employees and contractors* Automation of key business processes with robust controls whilst working within the constraints of a SaaS environment* Re-engineered employee lifecycle processes to align with the new digital HR platform

Sydney, New South Wales, Australia

As Founder and Principal, I built long-term client relationships with HR and business executives through successful development and execution of technology strategies and delivery of practical HCM solutions. By blending my HR domain expertise with my systems engineering background, I successfully led multiple enterprise-wide transformation initiatives that created value, increased productivity, reduced cost and improved business performance. Key Results* Product Owner – Based on my experience and insights gained from multiple client engagements and data points collected from stakeholder interviews, I partnered with SAP’s corporate headquarters in Germany to improve data quality, user-experience and speed of implementation of the HR Renewal Payroll Control Centre solution. * HR Systems Director – Led the design and build of multiple HR/Payroll implementations for private and public sector clients. One of the most complex engagements that I led was for NSW Department of Education. The solution involved Concurrent Employment, Public Sector HCM solution integrated with Finance, Supplier Relationship Management, CRM, identity management and integration with legacy systems supporting 25,000 employees.* HR Systems/Integration Lead Architect – Delivered solution designs, led configuration of full HR/Payroll and drove knowledge transfer and enablement of client HR end users. My experience at UGL highlights the end-to-end project delivery experience that I performed for more than a dozen clients over the years. The UGL engagement involved design, award/agreement interpretation (88 total awards within UGL), configuration of the full end to end HR/Payroll solution, Kronos interface to SAP, timesheet capture (CATS) integration, data architecture for HR/talent processes, knowledge transfer and change management.

Sydney, New South Wales, Australia

Managing Consultant, Lead Solution Architect, December 2006 – May 2008, IBM Global Business Services, AustraliaAs managing consultant at IBM Global Business Services, I was responsible for delivering client value across multiple consulting projects while also developing new opportunities to grow the Human Capital Management business in IBM Australia. My responsibilities included applying my technical and industry knowledge in the areas of HR digital strategies, operating models, service delivery models, and end-to-end process redesigns to identify and manage complex client issues. I led solution architecture design and development where I managed cross-functional, global teams to provide excellent client delivery of HR solutions.SAP HR & Payroll Systems Engineer, Shared Services, September 2002 – June 2005, IBM Global Business Services, United KingdomAs a member of the I&OS (Implementation & Operational Support) team within IBM HR Shared Services, I focused on SAP HR/Payroll implementations for EMEA (Europe, Middle East & Africa) and the provision of ongoing IT support and maintenance of those systems in a global SAP environment. The transition of Procter and Gamble HR/Payroll systems to a Shared Services operation involved following IBM’s Worldwide Project Management Methodology, and ITIL principles & methodologies (i.e. Incident Management, Problem Management, Service Management, Change Management & Contingency Planning). Due to the nature of my role as the EMEA HR/Payroll Process Owner, I collaborated with teams from different cultures, backgrounds and levels to achieve the high Service Levels defined in the SLAs.

Sydney, New South Wales, Australia

(Employed by ADP for 18 months during my transition from IBM UK to IBM Australia)As Lead Consultant for ADP GlobalView, I was responsible for consulting with clients to develop the solution blueprint and capture the clients' system specifics for successful integration with GlobalView. I led analysis and consultation leveraging ADP’s Implementation Methodology, integration and testing including data cleansing, mapping and conversion, and project planning and coordination with Basis, Client Services, Application Support, and Product Development to ensure that clients received the highest levels of client service.Key Results:* Managed 10 successful full lifecycle implementations for multiple clients across Australia, New Zealand, Singapore, Hong Kong, Malaysia, Philippines and Thailand using ASAP methodology.* Recipient of ADP Excellence Award.

Newcastle Upon Tyne, England, United Kingdom

Served in numerous roles including Configuration Lead for full Gross to Net SAP Payroll Implementation and Tier 1 SAP HR & Payroll Systems Support.

Durham, England, United Kingdom

Responsible for 11 permanent and 40 casual staff, P&L, capital investment, stakeholder management, bar operations, vendor management and marketing.