• Answer internal calls via Zoom phone to assist with technical issues• Answer internal emails/tickets concerning technical issues from the team’s ticketing system• Use Active Directory and ticketing system to perform daily tasks• Assist internal clients with Zoom, printers, Horne resources sites/applications, printers, and OS issues• New Workstation Tech Setup• Setup New Employee Machines Based on Individual Usage• Composed solutions articles to document correct procedures for IT staff

• Consistently achieved first place in district and region and top 100 in in the company• Diagnosed and repaired customers’ computers, including hardware and software issues• Educated customers and employees about customer loyalty program• Specialized in customer education/sales• Trained staff on updates to software programs and hardware components• Advised customers regarding technical specifications of all types of technology products