Technical Help Desk Specialist
Current• Answer internal calls via Zoom phone to assist with technical issues• Answer internal emails/tickets concerning technical issues from the team’s ticketing system• Use Active Directory and ticketing system to perform daily tasks• Assist internal clients with Zoom, printers, Horne resources sites/applications, printers, and OS issues• New Workstation Tech Setup• Setup New Employee Machines Based on Individual Usage• Composed solutions articles to document correct procedures for IT staff