Leading a globally distributed retail operations team to achieve operational excellence during a period of rapid growth.• 12 countries; > 300 owned retail locations (+ early stage franchising and omni-channel)• Developed an Excellence Program • Developed a global HACCP-based safety, health & hygiene programZX Ventures is a global growth and innovation group within AB InBev, the world’s leading global brewer and one of the world’s top five consumer products companies. Launched in 2015, our mandate is to develop new products and businesses that address emerging consumer needs. We operate multiple global business units of varying adjacency to our core beer business: international craft & specialties beer, eCommerce, homebrewing, brand experience, and exploration.

With a focus on the work to achieve Operational Excellence, this role leads teams through the ideation, identification and development of large and highly complex operations program, process, and system improvements to deliver a Starbucks Experience that enhances and grows the value of the brand through the eyes of the customer.

The objective of this role was to make work easier and remove waste so that value can flow to the customer. Responsibilities include the development of an Operational Excellence ecosystem, embedding mechanisms into standard work, tools and training that create the right conditions for learning and the continuous improvement of the customer experience.

The objective of this role was to conduct deep study of store level work. Responsibilities included the development of meaningful routines and standard ways of working together, testing the impact of upstream innovation on the system to guide product development and, as a coach, embedding field problem solving capability through the use of a coaching routine (kata). Work development relied heavily upon Training Within Industry (TWI).