Steve Curran work email
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Steve Curran personal email
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I am a customer-focused, engaging leader with extensive experience in overhauling operations, introducing new technologies for efficiency, and transforming teams into business partners for long-term success. I am known for hiring the right talent and supporting their growth with the necessary tools, mentoring, training, and consistent communication. I routinely remove barriers for everyone on the team to deliver their best work. ✔ My goal is to consistently improve processes and identify opportunities to expand teams’ skillsets and advance customer experience. ✔ I turn underperforming teams into top producers and achieve sustainable success. ✔ I promote talent within the organizations with a strong commitment to retention and continuity. KEY SKILLS✦ P&L Management✦ Talent Development✦ Service/Product Development ✦ Training & Hiring✦ Coaching/Mentoring✦ Customer-Centric Focus✦ Stakeholder Management✦ Global Service Programs✉ LET’S CONNECT!I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.
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Vice President Of Professional ServicesAcoustic Jan 2024 - PresentConway, Arkansas, Us
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Vice President Professional ServicesHarver Jul 2022 - Jan 2024New York, Ny, Us -
Sr. Leader, Platform ManagerMvp Health Care Sep 2021 - Jul 2022Schenectady, New York, UsIn a short time in the role, I established strong leadership for 5 development teams and oversaw teams’ application used internally. Here, I developed and introduced a roadmap for each team and defined implementation steps. In an agile environment, I supported technical product owners and scrum masters to advance project goals. I led a team of 6 direct reports and 32 employees. ➥ Leveraging a strong background in consulting, I overhauled the mindset from focusing on order processing to larger business goals and customer relations. ➥ I coached team members to achieve higher productivity; I also hired new employees and led with a consultative approach to serve as a business partner.➥ I propelled trust and confidence in scrum teams with clear, consistent communication. -
Senior Director Of ServicesDatto, Inc. Dec 2017 - Sep 2021Norwalk, Connecticut, UsLeading a team of 7 direct reports and 40 staff members, I oversaw full P&L and strategized capacity building for the entire organization, including business, consulting, and projects for 3,600+ partners. I gained a promotion from Director to Sr. Director in recognition of efficiencies and successful change management. Here, I oversaw client services organization, including Implementation, Professional Services, Consulting, Provisioning, Partner Success, Training, and Community, spanning North America, Latin America, South America, Australia, United Kingdom, and the Philippines. TECHNOLOGY INNOVATIONS: ➥ I built an implementation portal and defined customer needs to create a one-stop service (for training and consulting). It provided a consistent experience for all customers and propelled clarity about the process steps. ➥ I also implemented tool allowing customers to switch to Datto more easily, in 7 days (vs. a previous sign-up time of 2.5 months). ➥ I executed 2,500 implementations across 5 products (2020), increasing capacity by 68% in 5 years.REVENUE GROWTH: ➥ I generated a 62% increase in annual Services Revenue growth in just 3 years, adding $3M annually.TEAM LEADERSHIP & OPERATIONS IMPROVEMENT: ➥ My team and I surpassed KPI metrics, increasing productivity by more than 30% (2020).➥ I implemented standardized processes for Services employees and improved provisioning SLA for ticket creation by 27% while boosting net promoter score.➥ To support rapid growth from 5 to 40 employees, I coached and developed managers to take on additional leadership opportunities, scale operations, and integrate new products and services. I boosted overall confidence of the team with a clear vision and structure of staff’s capabilities. ➥ Additionally, I built out a team in Australia to balance out the reliance on the US team and ensure local presence. -
Director Of Servicess - AmericasAutotask Corporation (Acquired By Datto) May 2017 - Nov 2017Norwalk, Connecticut, UsI guided the team, coached managers, and assigned projects to ensure timely delivery and quality results. Here, I identified strengths within the team to position every employer to deliver their best work. I implemented KPIs to track and improve performance on a regular basis. I supported scaling of operations globally by training the new team and setting the foundation for growth. I also supported the Services Organization for SaaS business management platform, growing Professional Services, Consulting, and Provisioning operations. ➥ I managed a multimillion-dollar P&L, 16 direct reports and 23 global indirect reports.➥ I implemented operations for North America, Latin America, South America, and Australia. ➥ As a team, we grew product sales 100%+ in the first year in Europe and doubled market sales in 2 years by building an implementation team in the UK. ➥ I launched Australia-based services team, implementing a new offering for acquired companies and a PSA product.➥ I propelled services revenue 66% and strengthened customer retention by 31% by turning around Services function from a cost center to a profit center. -
Manager Of ServicesAutotask Corporation (Acquired By Datto) Jan 2013 - May 2017Norwalk, Connecticut, Us
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Senior Implementation ManagerAutotask Corporation (Acquired By Datto) Mar 2011 - Dec 2012Norwalk, Connecticut, Us
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Implementation ManagerAutotask Corporation (Acquired By Datto) Jul 2008 - Mar 2011Norwalk, Connecticut, Us
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Account ManagerMapinfo (Aquired By Pitney Bowes) 2000 - 2008Stamford, Ct, Us
Steve Curran Skills
Frequently Asked Questions about Steve Curran
What company does Steve Curran work for?
Steve Curran works for Acoustic
What is Steve Curran's role at the current company?
Steve Curran's current role is Vice President Professional Services at Acoustic.
What is Steve Curran's email address?
Steve Curran's email address is sc****@****ask.com
What is Steve Curran's direct phone number?
Steve Curran's direct phone number is +1 800-448*****
What skills is Steve Curran known for?
Steve Curran has skills like Saas, Business Intelligence, Business Development, Cloud Computing, Integration, Management, Enterprise Software, Business Analysis, Sales, Solution Selling, New Business Development, Sales Operations.
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