Steve Curran Email & Phone Number

Conway, Arkansas, Us

New York, Ny, Us

Schenectady, New York, Us

In a short time in the role, I established strong leadership for 5 development teams and oversaw teams’ application used internally. Here, I developed and introduced a roadmap for each team and defined implementation steps. In an agile environment, I supported technical product owners and scrum masters to advance project goals. I led a team of 6 direct reports and 32 employees. ➥ Leveraging a strong background in consulting, I overhauled the mindset from focusing on order processing to larger business goals and customer relations. ➥ I coached team members to achieve higher productivity; I also hired new employees and led with a consultative approach to serve as a business partner.➥ I propelled trust and confidence in scrum teams with clear, consistent communication.

Norwalk, Connecticut, Us

Leading a team of 7 direct reports and 40 staff members, I oversaw full P&L and strategized capacity building for the entire organization, including business, consulting, and projects for 3,600+ partners. I gained a promotion from Director to Sr. Director in recognition of efficiencies and successful change management. Here, I oversaw client services organization, including Implementation, Professional Services, Consulting, Provisioning, Partner Success, Training, and Community, spanning North America, Latin America, South America, Australia, United Kingdom, and the Philippines. TECHNOLOGY INNOVATIONS: ➥ I built an implementation portal and defined customer needs to create a one-stop service (for training and consulting). It provided a consistent experience for all customers and propelled clarity about the process steps. ➥ I also implemented tool allowing customers to switch to Datto more easily, in 7 days (vs. a previous sign-up time of 2.5 months). ➥ I executed 2,500 implementations across 5 products (2020), increasing capacity by 68% in 5 years.REVENUE GROWTH: ➥ I generated a 62% increase in annual Services Revenue growth in just 3 years, adding $3M annually.TEAM LEADERSHIP & OPERATIONS IMPROVEMENT: ➥ My team and I surpassed KPI metrics, increasing productivity by more than 30% (2020).➥ I implemented standardized processes for Services employees and improved provisioning SLA for ticket creation by 27% while boosting net promoter score.➥ To support rapid growth from 5 to 40 employees, I coached and developed managers to take on additional leadership opportunities, scale operations, and integrate new products and services. I boosted overall confidence of the team with a clear vision and structure of staff’s capabilities. ➥ Additionally, I built out a team in Australia to balance out the reliance on the US team and ensure local presence.

Norwalk, Connecticut, Us

I guided the team, coached managers, and assigned projects to ensure timely delivery and quality results. Here, I identified strengths within the team to position every employer to deliver their best work. I implemented KPIs to track and improve performance on a regular basis. I supported scaling of operations globally by training the new team and setting the foundation for growth. I also supported the Services Organization for SaaS business management platform, growing Professional Services, Consulting, and Provisioning operations. ➥ I managed a multimillion-dollar P&L, 16 direct reports and 23 global indirect reports.➥ I implemented operations for North America, Latin America, South America, and Australia. ➥ As a team, we grew product sales 100%+ in the first year in Europe and doubled market sales in 2 years by building an implementation team in the UK. ➥ I launched Australia-based services team, implementing a new offering for acquired companies and a PSA product.➥ I propelled services revenue 66% and strengthened customer retention by 31% by turning around Services function from a cost center to a profit center.

Norwalk, Connecticut, Us

Norwalk, Connecticut, Us

Norwalk, Connecticut, Us

Stamford, Ct, Us