Provide product expertise training to internal and external customers as needed. Provide testing on new releases and submit defects as needed. Provide customer usability feedback to development in an effort to streamline existing functions for future releases.

Broadway Brake Corp is a family owned business which services medium to heavy duty transportation vehicles and offers a wide range of truck and trailer parts. Manage overall operations for sales, parts distribution and service including accounting, purchasing, delivery, account management, warehouse management and point of sale. Work directly with customers to ensure satisfaction. Manage vendor relationships and work to negotiate pricing and manage supply chain issues.• Manage inventory point of sale and increased overall margins by 5% while maintaining competitive pricing.• Develop inventory purchasing system ensuring optimal quantities for the high/low volume parts.• Implemented a low budget CRM tool for sales team to track customers and prospects increasing customer visibility and interaction.

Manage overall operations for sales and parts distribution including accounting, purchasing, delivery, account management, warehouse management and point of sale. Work directly with customers to ensure satisfaction. Manage vendor relationships and work to negotiate pricing and manage supply chain issues.• Manage inventory point of sale and increased overall margins by 5% while maintaining competitive pricing.• Develop inventory purchasing system ensuring optimal quantities for the high/low volume parts.• Implemented a low budget CRM tool for sales team to track customers and prospects increasing customer visibility and interaction.

Provide consulting services for IT Quality Assurance at book publishing company in Boston. Manage IT QA projects with offshore resources. Work directly with customer to ensure satisfaction. Manage customer relationship. Consulted on processes and procedures to enhance overall efficiency of the team and the SDLC.• Manage IT test activities across multiple business applications enhancing testing efficiency to 98%, increase of 5% in three months and created automation plan to increase automation coverage by 75% in three months.• Developed testing processes focused on defect submittal increasing the defect detection efficiency to 100% for 3 months in a row.• Prepared weekly, monthly and quarterly reports to increase the communication of the QA team’s status.

Manage a team of manual and automation test engineers, local and remote, in results oriented environment. Ensured functional and technical objectives were met within tight schedules and cost constraints. Created and implemented new test organization focused on recovery, monitoring, reporting, maintenance and support areas while defining new tests to ensure a quality product.that used customer configurations and focused on delivering a highly serviceable product.• Developed and implemented automation plans resulting in 80% automation by end of year.• Directed quality engineering projects specific to enhancing efficiency of test processes resulting in 30% increase in productivity, creating ability to simultaneously qualify multiple programs.• Detailed project plans ensuring coverage for appropriate areas, using both Waterfall & Agile test methodologies.• Coordinated technical activities enabling the correct expertise per test area allowing for optimal resource efficiency.• Handled human resource duties such as hiring, work assignments, directing, evaluation and staff development creating a highly motivate team.

Managed local and remote test teams in results oriented environment. Ensured functional and technical objectives were met within tight schedules and cost constraints. Created and implemented new test organization focusing on large scale, durability, recovery and security testing on Midrange Storage System arrays and management software that used customer configurations.• Directed quality engineering projects specific to enhancing efficiency of test processes resulting in 30% increase in productivity, creating ability to simultaneously qualify multiple programs.• Assessed project feasibility and detailed project plans, ensuring proper coverage and resource availability for appropriate areas, using both Waterfall and Agile test methodologies.• Developed and implemented automation plans resulting in 80% automation by end of year.• Prepared quarterly budgets, mapping out needed people and equipment resources for specific projects on roadmap resulting in efficient project planning and meeting targets and schedules.• Interfaced with senior management, reporting on project and program milestones and presenting project needs, ensuring real-time communication.

Led Systems QA team for system-level testing of EMC’s low-end midrange storage array. Managed Lab Support team that supported QA organization. Oversaw reorganization to focus testing on reliability, availability and scalability of all midrange storage products.• Directed test engineering projects, lab support activities, resource budgets and human resource duties, creating efficient process-oriented team allowing successful completion of multiple programs.• Detailed project plans, ensuring proper test coverage for appropriate areas, increasing confidence of program delivery.• Implemented technical triage efforts for lab support team, aligning resource expertise with requests decreasing turn-around times by 20%.• Presented internal clients with lab infrastructure proposals, plans and progress, resulting in successful lab projects completed on schedule.

Oversaw design, development, and implementation of methods to test newly-developed storage management software for Piranha (AX100 series). Software consisted of numerous HTML UI screens that managed disk pools, virtual disks, event notification, snapshots, and more.• Provided leadership responsibilities for cross-functional Navisphere quality assurance team, project managing team of 10, resolving test and lab issues, generating test plans and procedures, reporting status to management and developing efficient, fast-paced test environment.• Provided extensive usability feedback to development, culminating in easy-to-use web-based application.• Developed automated tests using Silk, reducing regression test time by 40%.

Provided complete software test coverage and bug tracking for web-based storage Virtualization solution, consisting of extensive functionality including snapshot, FCP mirroring, IP Mirroring, LUN management, and front-end / back-end failover.• Supervised snapshot test team, developing efficient and thorough functionality test process.• Provided thorough testing of SANLink product, including multiple arrays and fiber channel HBAs, as well as software application, creating quality storage virtualization and replication solution.

Provided complete software test coverage and bug tracking for a robust web-based storage application, consisting of extensive functionality in over 80 UI screens including user management, network management, alert management, backup management and storage creation.• Developed automated test scripts using Rational’s Robot software, which reduced regression testing time by 40%.• Created I/O tests using shell scripts accomplishing a critical level of stress on the NAS appliance servers.• Supervised the storage team effectively resulting in a dynamic, fast paced testing environment.• Provided cross-functional support for all departments to allow for an essential level of communication to occur.• Generated test plans and test cases resulting in efficient and thorough testing process.

Provided quality assurance on GN’s proprietary network analyzer, which included testing and debugging, software and hardware, Fast Ethernet, FDDI and WAN technology issues.• Created and executed software QA test plans resulting in a timely and organized QA cycle.• Evaluated and procured equipment for the QA test infrastructure.

Managed the scheduling, coordinating and monitoring of Intel and Alpha server development engineering activities from program kickoff to first revenue shipment, including engineering, design and production verification test phases of internal components for the server development programs. Other engineering activities include software testing, hardware testing, regulatory, certification and user documentation.• Forecasted detailed schedule times resulting in well received project deadlines.• Provided quick resolutions to project issues when required.• Generated summary reports and presentations on project status.• Created, managed and tracked budgets for each project.

Supervised and mentored employees for all new option qualifications for a group of seven individuals and assisted in the testing effort as needed.• Generated test plans resulting in efficient and thorough qualifications.• Provided full test coverage for SCSI & RAID controllers.

Provided technical support for eight backup software programs that ran on different operating systems, such as DOS, WIN, OS/2 and Netware.