Steve Hoover Email & Phone Number

Conway, Arkansas, United States

Expert in custom computer building and design, tailoring systems to individual needs and performance specifications.Skilled in setting up, configuring, and troubleshooting home and small business networks, including routers, switches, and wireless systems.Proficient in diagnosing and repairing hardware and software issues for computers, smartphones, and televisions, ensuring optimal functionality and customer satisfaction.Consulted with customers to assess needs and propose optimal solutions.

Assisted customers with billing inquiries, including explaining charges, resolving disputes, and processing payments.Updated and maintained accurate account information in billing systems.Communicated effectively with customers to address concerns and provide satisfactory solutions.Ensured compliance with company billing policies and procedures.Supported sales efforts by recommending billing options or account adjustments to meet customer needs.

Provided billing assistance, including resolving payment discrepancies, explaining charges, and updating account information.Delivered technical support for internet, computers, and IoT devices, troubleshooting connectivity and hardware issues effectively.Assisted customers with product setup and usage, ensuring seamless integration and functionality.Maintained detailed records of customer interactions and resolutions in compliance with company policies.Supported sales efforts by recommending products or services that aligned with customer needs.