Key Responsibilities:Define and implement Carrier strategy for CoverzonesDevelop & maintain relationships with key Insurance markets in the SME spaceManage performance of Carriers on the Coverzones platformAgree contractual relationship with CarriersDevelop, agree & implement Coverzones strategy along with other members of the management teamKey achievements:Developed relationships with excess of 20 Insurance Carriers13 carriers currently trading on the platformDelivered a level playing field contractually for all CarriersMoved online underwriting attitude of all Carriers

Key Responsibilities:Define strategic approachSales and prospectingManage and measure outcome of Consulting activitiesNetworking across the London Insurance marketKey Achievements:Designed & implemented two major change programmes for 2 major brokers Established an overseas training and development programmeWon 4 clients and delivered overseas training programmesWorked with various market forums developing change strategies

Key Responsibilities:Manage day-to-day operational activities for the Division, including P&LFocus on revenue monitoring (£40m), cost control, service levels to clients Implement new operating model, right sizing the organisationDesign and implement new processes incorporating FSA requirementsDevelop a Client First cultureKey Achievements:Led the reorganisation programme of the Energy Division, resulting in a new operating model which was adopted by all other Specialty divisions Implemented continual improvement processes based on the 'Lean Model' going through a check/plan/do methodologyIdentified substantial waste in the current system and developed new processes consolidating job roles across the organisationImplemented new technology to support the process change and developed effective senior team approach across the divisionEffectively focused on cost control, reducing expenditure by £1.5m through 2004Member of the Energy Executive Board, Chairman of Energy Operations Board, Member of the Specialty Strategy Board and Member of Specialty Operations Board

Key Responsibilities:Lead a small, dedicated team of experts to transform the operating practices of the Specialty and Reinsurance DivisionsReport directly to the Group Chief Financial Officer, working closely with Specialty and Reinsurance Board membersDesign and deliver new technology to support Contract Certainty at inceptionDevelop a cultural change programme to support new ways of workingDefine and agree a Competency model to support the change programmeKey Achievements:Designed and developed a new operating model along with desired behavioural changes. Sought and gained approval for £2m+ spend with an 18-month payback on new technology from the Group Board and implemented the programme into Aon Professional Risks. Reported directly to the Group CFO and worked closely with the Specialty and Reinsurance Board members to gain buy in and implement the required changes.Awarded Lloyds Broker of the year award for the Magellan programme in 2003.

Key Responsibilities:Lead a large Service related team (275 staff)Consolidate 5 major Broker service teams following acquisition over an 18 month periodDefine and implement a single method of operatingCreate and manage teams to agreed budgetary targets of £12mKey Achievements:Implemented a single method of operation across Wholesale and ReinsuranceConsolidated Claims broking in a single locationReduced headcount by 40% during consolidationMember of Wholesale, Reinsurance and Aon Service Boards