Steve Detwiler work email
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Steve Detwiler personal email
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I am an innovative and energetic leader with 20+ years of diverse experience creating, executing, and leading innovative solutions in rapidly evolving technical and operational spaces. A hands-on collaborator, I am seasoned in developing, integrating, supporting, evaluating, and continuously improving business strategy that enables innovation and internal growth while simultaneously enhancing the quality customer service experience. I thrive in spaces where I can build, lead, and empower talented teams and drive organizational transformations and turnarounds.
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Director, Global Support Center And ServicesMerck May 2021 - Present -
Director, It Service Desk And Conferencing - North AmericaTeva Pharmaceuticals Jul 2019 - May 2021Tel-Aviv, IlI presently oversee the delivery and ongoing support of all solutions affecting all customer-facing IT services to North American end users. I lead services spanning a level 1 service desk, level 2 deskside support, asset management, mobile device support, audio/visual conferencing, and other key functions, including mentoring a 48-member North America regional team. During my tenure thus far, I have implemented and guided numerous transformative solutions, including an outsourced service desk improvement initiative that has generated a 20% improvement in key KPIs in three months, a US site consolidation project, and other key activities. -
Associate Director - It Customer Service And SupportTeva Pharmaceuticals Apr 2015 - Jul 2019Tel-Aviv, IlIn this role, I directed the delivery of level 2 deskside support services to all North American C-suite and VIP users and supported all end user endpoints. I also led and coached a 17-member team, built and sustained relationships across the enterprise, and partnered with global teams to advance new and upgraded activities. Throughout my tenure, I transformed deliverables and enabled cost savings by developing and integrating innovative business and technical solutions.
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Capability Service Manager - Global Commercial Sales And ChannelsAstrazeneca Sep 2014 - Apr 2015Cambridge, Cambridgeshire, GbIn this role, I led global IT service delivery activities that enabled critical alignment and service integration of all business capabilities without risk to key business functions. I also supported technologies spanning Veeva CRM, business intelligence, master data management, commercial data warehousing, and other key functions and managed a portfolio of 66 commercial sales and channels with an annual total cost of ownership of over $5.5M. -
Americas Regional Service Manager - Onsite And Specialist ComputingAstrazeneca Nov 2013 - Sep 2014Cambridge, Cambridgeshire, GbIn this role, I provided strategic support across VIP, level 2 deskside support, and manufacturing/lab computing services. Leveraged Americas region partnerships to advance key initiatives while concurrently leading end user activities, overseeing a $5M+ annual budget, and leading and mentoring a talented 35-member supplier engineering team across multiple sites. During my tenure, I developed multiple solutions that boosted user engagement, improved efficiency, and transformed operations.
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Service Delivery ManagerAstrazeneca Oct 2012 - Oct 2013Cambridge, Cambridgeshire, GbIn this role, I directed critical service delivery activities while partnering with senior commercial stakeholders to understand unique IT requirements before delivering subsequent targeted IT solutions that enhanced US commercial business outcomes. I also managed all end-to-end IT activities, IS service efforts, and commercial business strategy impacting 5,500+ users. Throughout my tenure, I was recognized for developing and delivering innovative and creative solutions to meet unique and emerging business and user needs.
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Business Analyst - Sr. ManagerAstrazeneca Jun 2007 - Sep 2012Cambridge, Cambridgeshire, GbIn this role, I advanced numerous concurrent business analysis and related activities in partnership with senior commercial stakeholders, process owners, and company leadership. I designed, integrated, and continuously improved strategies and processes that improved business performance, led talented teams, and delivered multiple solutions.
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Regulatory Affairs ManagerAstrazeneca Jan 2002 - Jun 2007Cambridge, Cambridgeshire, GbLiaise proactively within the Regulatory function and participate as a member of cross-functional delivery teams for increasingly complex submissions, providing tactical input and guidance to submit Regulatory submissions and comply with Federal Regulations.
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Senior ConsultantFirst Consulting Group May 1996 - Jan 2002UsProvide IT expertise to clients to support their technical infrastructure. Clients include AstraZeneca Pharmaceuticals, Hamilton Lane, Quest Diagnostics, and Air Products and Chemicals.
Steve Detwiler Skills
Steve Detwiler Education Details
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Penn State Great ValleyBusiness Administration -
Millersville University Of PennsylvaniaComputer Science
Frequently Asked Questions about Steve Detwiler
What company does Steve Detwiler work for?
Steve Detwiler works for Merck
What is Steve Detwiler's role at the current company?
Steve Detwiler's current role is Strategic Global IT & Customer Success Leader.
What is Steve Detwiler's email address?
Steve Detwiler's email address is st****@****ast.net
What is Steve Detwiler's direct phone number?
Steve Detwiler's direct phone number is +126746*****
What schools did Steve Detwiler attend?
Steve Detwiler attended Penn State Great Valley, Millersville University Of Pennsylvania.
What skills is Steve Detwiler known for?
Steve Detwiler has skills like Business Analysis, It Strategy, Cross Functional Team Leadership, Pharmaceutical Industry, Vendor Management, Project Portfolio Management, Sdlc, Business Process Improvement, Business Intelligence, Service Delivery, Process Improvement, Business Process.
Who are Steve Detwiler's colleagues?
Steve Detwiler's colleagues are Jorge Bengochea, Arul Raj, Yanmin Ren, Ethan Coil, Ahkeem Johnson, Ricardo Pavel Salas Vidal, Shante Savage.
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