Steve Dick Email and Phone Number

Drawing on my experience and training I established a consultancy business providing strategic and business management advice and support.While my specialist industry expertise is in Insurance Services I have undertaken assignments outside of this sector leveraging my broader skill set. I am available to undertake contract assignments.

Led product management team of 9 staff responsible for the Bank’s suite of Life and General Insurance products responsible for overall strategy development and the profitability the insurance business.Managed supplier relationships and review of supplier tenders. Negotiated the annual business plan with Insurers.Consistently achieved satisfaction scores in the 90%+ percentile as measured by the GALLUP organization international staff engagement survey.Set growth targets and… Show more Led product management team of 9 staff responsible for the Bank’s suite of Life and General Insurance products responsible for overall strategy development and the profitability the insurance business.Managed supplier relationships and review of supplier tenders. Negotiated the annual business plan with Insurers.Consistently achieved satisfaction scores in the 90%+ percentile as measured by the GALLUP organization international staff engagement survey.Set growth targets and negotiated sales targets with distribution channel heads.Lead the development of the ASB General Insurance portfolio to become the largest domestic insurance scheme in NZ with 6% market share.Led the ASB Life Insurance business to become largest distributor of Life Insurance in NZ.Led the development of new products, systems, processes and reporting. Products developed included the Bank’s home lending package product Flexilife, Personal Loan Insurance, MyLife an automated on term life insurance product.. Develop Service Level Agreements with Insurance providers establishing comprehensive sets of KPIs , monitoring and reporting programs. Customer satisfaction with claims handling of General Insurance claims were above 80%.Manage the commercial and operational relationships between the bank and its insurance providers. Ensure alignment in strategy and goals.Led risk management and establish controls across the business to ensure legal compliance and reduce risk of errors and fraud. Completed a review of credit related insurance policies to assess possible compliance risk should overseas regulation come to New Zealand.•Monitored and reported to Executive and Credit Risk Committee on changes to insurance following the Canterbury Earthquakes and the effect on lending security. Show less

•Led over 100 staff responsible for the distribution, processing, claims management, product management, process and systems development and supplier relationships. •Created and executed the strategy to recruit and deploy a dedicated team of Life Risk sales staff resulting in a sales team of 45 mobile sales staff and 20 Video Conference sales staff.•Led the strategy development and execution surrounding establishment of a video conferencing sales channel providing immediate sales… Show more •Led over 100 staff responsible for the distribution, processing, claims management, product management, process and systems development and supplier relationships. •Created and executed the strategy to recruit and deploy a dedicated team of Life Risk sales staff resulting in a sales team of 45 mobile sales staff and 20 Video Conference sales staff.•Led the strategy development and execution surrounding establishment of a video conferencing sales channel providing immediate sales specialist advice within all branches. The ASB Life Risk distribution model became the most successful and productive in New Zealand.•Led the operational support to the retail banking and contact centre distribution sales staff relating to general insurance and mortgage insurance claims settlements. Show less

Led the implementation of growth strategies to build insurance sales across the Trust Bank group.Recruited and trained regionally based insurance specialists to train and develop branch sales staff.Managed Insurance Supplier relationships.Established a consistent set of products across the distribution network and developed new insurance products to support the more flexible lending offered.Managed the Bank's corporate insurance program, renegotiated broker and insurance… Show more Led the implementation of growth strategies to build insurance sales across the Trust Bank group.Recruited and trained regionally based insurance specialists to train and develop branch sales staff.Managed Insurance Supplier relationships.Established a consistent set of products across the distribution network and developed new insurance products to support the more flexible lending offered.Managed the Bank's corporate insurance program, renegotiated broker and insurance supplier arrangements and achieved savings to the Bankers Bond and Computer Crime and Property insurance policies. Show less

I commenced my insurance career with this company in Christchurch. I held a number of roles before being promoted to Head Office, then on to the company's largest branch before returning to a head office position responsible for business development through corporate partnerships.