Steve Diederich

Steve Diederich Email and Phone Number

Agency President @
Steve Diederich's Location
Montgomery, Illinois, United States, United States
Steve Diederich's Contact Details
About Steve Diederich

Accomplished Executive with a rich mix of leadership experience in Sales Development, Call Center Management and Operations. Successful leader in the development and execution of processes to improve the levels of service, performance and sales. A track record of motivation, inter and intra- department team building, problem solving, communications and results. Global and multi-location operational leadership.

Steve Diederich's Current Company Details
Steve Diederich & Associates

Steve Diederich & Associates

Agency President
Steve Diederich Work Experience Details
  • Steve Diederich & Associates
    President
    Steve Diederich & Associates May 2003 - Present
  • Omnipoint Corporation
    Senior Director, Customer Service
    Omnipoint Corporation Apr 1999 - Aug 2000
    Senior Director Customer Care Department. Directed 700+ employees plus 300+outsourced employees - multiple locations. Overhauled and implemented training program, monitoring program and updated performance review process. Managed budget of $42MM for multiple locations. Service level turnaround from 8% to 85% in 5 months. Assisted in acquisition transition by VoiceStream Corporation - now T-Mobile
  • Ameritech
    General Manager, Sales And Service
    Ameritech Dec 1996 - Jan 1999
    Directed activities of 600 call center personnel & 100 service & repair Technicians. Managed budgets $73MM. Directed consolidations of call centers while achieving revenue and business growth.
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  • Fedex
    Managing Director, Customer Service, Call Centers
    Fedex May 1995 - Dec 1996
    Ft. Lauderdale, Florida
    Directed activities domestically and internationally (Latin America) 800+ Call Center representatives, Managers and Senior Managers. Managed budget of $32MM. Developed and implemented discipline call flow procedures and intelligent call routing and national scheduing of 16 call centers. Implemented FedEx standards thoughout all call center locations.
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  • Fedex
    Senior Manager, Customer Service
    Fedex Mar 1990 - May 1995
    Ft. Lauderdale, Florida
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  • Fedex
    Regional Manager, Convenience Network
    Fedex 1988 - 1990
    Southfield, Michigan
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  • Fedex
    District Manager, Sales And Service, Business Service Centers
    Fedex 1984 - 1988
    Southfield, Michigan
    View

Steve Diederich Skills

Management Change Management Sales Sales Management Coaching Call Centers Customer Service Insurance Strategic Planning Marketing Strategy Marketing New Business Development

Steve Diederich Education Details

Frequently Asked Questions about Steve Diederich

What company does Steve Diederich work for?

Steve Diederich works for Steve Diederich & Associates

What is Steve Diederich's role at the current company?

Steve Diederich's current role is Agency President.

What is Steve Diederich's email address?

Steve Diederich's email address is bd****@****ast.net

What schools did Steve Diederich attend?

Steve Diederich attended Western Michigan University.

What skills is Steve Diederich known for?

Steve Diederich has skills like Management, Change Management, Sales, Sales Management, Coaching, Call Centers, Customer Service, Insurance, Strategic Planning, Marketing Strategy, Marketing, New Business Development.

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