Vice President - Information Technology
New York, Us
Retail Systems and Operations, Workforce Management, Finance, ERP, Supply Chain Logistics, Business Intelligence, Procurement, HR, Merchandising and CRM technology lead for the Asia Pacific Region.• Supported 760 retail locations across the region, implemented a region wide Omni-channel solution, integrated to singular POS system.• Initiated the business case, RFP and selection of the regional Ecommerce platform, leading all aspects of the technology design, including infrastructure, security, payment integration and third-party solutions. Launched sites in Japan, Korea and Asia Pacific, delivering incremental double digit revenue growth.• Established platforms for new markets in Thailand and Vietnam, while leading the migration of the Australia and New Zealand license into the regional business. Delivering next generation POS, traffic and Work Force Management capabilities, driving double digit growth over previous year.• Established a Business Relationship team, separated from delivery and support activity, to focus on managing demand and governance around the regional portfolio, and ensuring alignment to global roadmaps.• Drove year on year OPEX reductions, establishing an offshore center able to support the region across multiple time zones and languages. SLA driven agreements have driven incident resolution up 400% while further reducing OPEX costs.• Implemented regional Customer engagement model, driving incremental revenue of 6% and growing the customer database by 200% year on year.