Steve Dormer Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver Bc

A Top Sales performer – consulted and partnered with over 800+ businesses to create & customize the best solutions for their workplace program; from medium size businesses to large corporate accounts.Responsible for tracking sales gains, building successful partnerships with accounts and distributors, identifying market trends, meeting sales objectives/goals, researching and identifying competitors' strengths and weaknesses.Organizational tools include using and updating CRM system, coordinating with designated team for equipment installations, and scheduling orders/deliveries, with goal in exceeding customers expectations.

Burnaby, Bc

Prospecting and hunting new business to help improve their workflow and become more efficient, by selling office equipment products and software solutions while generating new customers.• Developed sales strategies that increased base territory account sales by 10%• Built ROI solutions to both existing and new customers; increasing efficiencies in workflow, reducing cost and improving quality of print documents and document management processes• Drove customer satisfaction through solution-based relationships.• Provided clients with the highest levels of customer service throughout the entire sales life cycle.

Richmond, Bc

Daily operations included: staffing, sales, customer service, merchandising, and product knowledge and quality.• Maximized sales and gross profit by 7% annually through effective and creative merchandising.• Recruit, hire, train, and mentor staff members with a retention rate of 85%.• Handle customer inquiries, requests and complaints in a prompt, polite and effective manner.• Developed strong communication skills in liaising with the store manager, department heads and bakery staff to address any concerns, discuss upcoming ads or promotions, cross merchandising.