Steve D'Souza Email & Phone Number

Swindon, United Kingdom

• Day to day support of 7000 desktops and 500 servers involving SCCM, Active Directory Administration, GPO, PowerShell, DHCP, DNS, PKI, WSUS, MDT 2013, SCOM, Hyper-V, Azure AD, Office 365, Intune, PowerShell DSC, PowerShell JEA• Developing tools/solutions using scripting to automate existing processes. I have successfully implemented more than 25 custom solutions in the area of AD auditing, monitoring using advanced PowerShell, On-demand Windows 10 firewall management for Service Desk operations. I have also implemented more than 40 SCCM CB RunScript solutions for the Service Desk to automate their various technical support activities.• Maintaining SCCM Infrastructure, CB upgrades, Backups• Patching the Workstations and Server estate using SCCM• Discovering, packaging, testing and deploying windows applications through SCCM.• Enterprise Build Management(OSD) for various hardware models using SCCM CB, MDT 2013, Standalone Media builds• SCCM, Active Directory, Enterprise Reporting using PowerShell, SQL, WMI etc. • Handling escalated technical issues and coming up with a solution in a timely manner – Includes supporting and training 1st line and 2nd line staff.

United Kingdom

Technical assessment of XP based applications on standard XP buildPackaging applications as per the project workflow.Customize packages to cater for enterprise deployment using custom actions, VB Scripts, WMI etc.Document build installation and user configuration process for every application packaged.Conflict management, unit testing of packaged applications against the build.Liaising with deployment team in issue resolutions, debug and fix bugs in the installers.

United Kingdom

• 4.5 years of software industry experience with expertise in MSI Technology, VBScript, Microsoft technologies and Terminal Server deployments (Citrix Metaframe). • Good understanding of Application Packaging, Applications testing, Component Object Model, Windows OS/Registry, Scripting, Microsoft Office suite.• 3+ years of Onsite technical consulting experience in the UK in FSI (Financial Services Industry) with customer focus on delivering applications for large distributed IT environment.• Microsoft Certified Solution Developer since Nov 2003.• Working knowledge of Active Directory Services, Windows group policies, Radia deployment tool.• MCSD .NET Certification, MCP Id. 3061176• IBM Certified E-Business Professional• Citrix Metaframe XP, HP UK• IELTS (International English Language Testing Service) with 7.5 average (Listening 7.5, Reading 6.5, Writing 7.5, Speaking 8.0)

Ms, Computer Science (E-Commerce), First Class With Distinction

• Master of Science in Computers (Specialisation in E-Commerce), 2000 - 2002, Manipal University, Manipal, India (UK NARIC-attested).

B.E., Computer Science, First Class With Distinction

• Bachelor of Engineering in Computer Science, 1996 - 2000, M.I.T Manipal, Mangalore University, India (UK NARIC-attested).