Steve Duda Email & Phone Number

Spring Hill, Tn, Us

Spring Hill, Tennessee, United States

Nashville Metropolitan Area

Nashville, Tn

Managed AR portfolios averaging $25MM (12 GroupKeys-65 Accounts) – achieving monthly results ranging from 77%-120% of standard. Responsible for participating in UAT Testing and working towards process standardization.

Greater Nashville Area, Tn

Driving monthly cash collection results for CFE clients with AR Receivables ranging from $2MM to $120MM. Responsibilities include allocating and managing the work of a team of work-from-home callers and collecting on strategic and severely past due accounts. Personally responsible for 2 Portfolios ($8MM and $10MM). Client management responsibilities include implementing business process integration between the client and CFE.

Greater Nashville Area, Tn

Managed GBS's execution of Billing, Collections and Cash Applications for Aramark Refreshment Services' Centrally Billed National Accounts.* Managed a team of 12 directly impacting Billing, Cash Applications and Collections ($15MM in high volume transaction AR)* Provided extensive support for department of 60 covering Billing, Collections, Cash Applications and Accounting and Reporting

Greater Nashville Area, Tn

Responsible for GBS' execution of Aramark Refreshment Services Centralized Billing and Invoicing for Aramark's Higher Education and Business and Industry Catering Operations.* Directly Supervised team of 16 Billers* Provided extensive support for department of 60 covering Billing, Collections, Cash Applications and Accounting and Reporting* Stabilized GBS' Billing of Aramark Refreshment Services Key and National Accounts* Captured GBS' process for delivering Fixed Assets and G/L Invoices as required

Greater Nashville Area, Tn

Responsible for overseeing GBS' execution of cash applications, accounting and monthly reporting for Aramark's Sports and Leisure, Corrections and Business and Industry lines of business.*Supervised a team of 7 and supported team of 35*Captured and stabilized quarterly bad debt reporting process for the Sports and Leisure Division

Pittsburgh, Pa

Driving monthly cash collection results for CFE clients with AR Receivables ranging from $20MM to $120MM. Responsibilities include allocating and managing the work of a team of callers working from home and collecting on strategic and severely past due accounts. Client management responsibilities include implementing business process integration between the client and CFE.

Responsible for $550MM in receivables covering both the US and EMEA regions. Effort directed towards managing the collections process from collections to cash application while providing the support required to allow 25 analysts to provide superior internal and external customer satisfaction

Responsible for $35MM in receivables (based on $450MM in annual billing). Managed a 5 analyst team responsible for the AR process from invoicing to cash application. Significant focus placed on managing the relationship between Billing and AR to maximize effectiveness and efficiency.

Responsible for managing Credit, and Accounts Receivable (credit approval, billing, collections, cash posting, expense management) in North America, EMEA and APAC.* Consistent cash/expense goal achievement throughout economic downturn* 40% reduction of DSO in 36 months* Fostered a functional relationship between finance, commercial and legal organizations * Proactively revamped credit policy to account for economic down turn* Established partner relationships to address backline collections* Integration of receivables from aquisition

Commercial Credit and Collections - ManufacturingManaged $18MM in Receivables including order release, invoicing and collections. Responsible for financial analysis as well as overseeing project management, contract management and customer relations for regionalized accounts

Customer Satisfaction ManagementResolved the most challenging customer telephone inquiries with the goal of delivering complete customer satisfaction and maximizing customer relationshipsConsumer LendingPrimarily responsible for making consistent judgmental credit decisions with the goal of maximizing outstanding balances and minimizing loan losses and potential risk.Consumer Lending ManagmentGuided the efforts of 45 credit analysts focused on maximizing relationships with current MBNA customers through inward and outward calling efforts.Consumer Lending Loan ReviewResponsible for conducting loan quality review focusing on adherence to corporate lending philosophy, procedure and initiatives as well as compliance with federal and state requirementsAll positions executed within call center environment