Steve Duffy work email
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Steve Duffy personal email
Headline: Operations Manager I Team Leader I Advocates Team & Employee Development A self-motivated, highly trained and experienced operations manager with extensive experience in business process improvement, demonstrating expertise in technical aspects, personnel aspects, process improvement and team leadership. Well versed in coordinating personnel and resources to deliver per KPIs whilst driving efficiency of day to day operations.
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Business Development ManagerBlueprint Gaming Ltd. Nov 2021 - Dec 2021Newark, England, United Kingdom -
National Gaming Operations ManagerWilliam Hill Jul 2019 - Jul 2020Leeds, United Kingdom• Led the operations side of the Retail Gaming team, making sure all targets are met, co-ordinating projects, promotional activity, discussing performance and ensuring all targets and SLA’S are met.• Contributed to the delivery of a compliant environment, complying with the three licencing objectives and ensuring no one is harmed by gambling.• Responsible for communicating with the gaming department, regional teams across the LBO estate and providing support to the contracts, design and sales teams.• Established productivity standards to improve work processes, reducing headcount and saving cost. -
Divisional Gaming Manager - NorthWilliam Hill Sep 2017 - Jun 2019Leeds, West Yorkshire, United Kingdom• Reduced controllable unit costs by monitoring overtime, outsourcing work, and controlling staff-to-volume ratios. • Developed and implemented corporate standard for verifying critical input, reducing verification time. • Created tool to streamline/record multiple processes, improving efficiency and ability to multi-task.
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Account ManagerSg Gaming May 2014 - Sep 2017• Initiated/led effort to institutionalise reporting & evaluate ROI as crucial success factors in all projects.• Gathered requirements from end users, documented/verified data, allocated work among resources, & monitored for completion to meet customer deadlines.• Successfully transitioned existing accounts across to premium-priced machine product in 2016/17 whilst doubling contract length, in spite of customer uncertainty due to industry legislative changes.• Gained new LBO customers and led contract negotiations with existing customers. -
Regional Machine ManagerWilliam Hill Aug 2013 - May 2014North East England, Scotland, Northern Ireland• Analysed company’s financial, customer service, business processes, & customer feedback data, identifying trends and driving business changes by presenting recommendations as weekly packages to company executives/directors.
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Machine ManagerWilliam Hill Apr 2010 - Aug 2013North East England
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Area ManagerWilliam Hill Apr 2008 - Jan 2010• Assisted with monitoring field performance, identifying any areas of under performance and taking appropriate and timely action to rectify them• Trained new members of the staff on systems and procedures, ensuring consistent, accurate transfer of knowledge that led to greater organisational productivity.• Contributed towards resolving high-level, complex complaints by personalising conversations to create a more inviting customer service experience. Resolved escalated customer complaint and solved problems.
Steve Duffy Skills
Steve Duffy Education Details
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St Aidans Rc School Sunderland
Frequently Asked Questions about Steve Duffy
What is Steve Duffy's role at the current company?
Steve Duffy's current role is Resting.
What is Steve Duffy's email address?
Steve Duffy's email address is sd****@****l.co.uk
What schools did Steve Duffy attend?
Steve Duffy attended St Aidans Rc School Sunderland.
What skills is Steve Duffy known for?
Steve Duffy has skills like Gaming Industry, Team Management, Management, Customer Service, Gaming, Team Building, Operations Management, Customer Retention, Retail, Team Leadership.
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Steve Duffy
Academy Coach | Uefa A License | Fp Aya | Gk Level 2 Award |17 Years Coaching And CountingWhitnash1bcfc.com -
1the-duffys.net -
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