Create business intelligence reports and dashboards utilizing Microsoft SQL and Power BI Report Builder/Desktop. With a focus on provider network quality measures, claims analysis, network leakage, and referrals. Streamlined client reporting and reduced build/delivery time. Primary IT contact including printer and application support. Management of budget, licensing, new hire setup, terminations, and inventory/equipment purchasing. System admin roles include phone system (3CX), firewall, Outlook, Azure/Entra AD, SharePoint, and Teams. Led Salesforce Management Committee for 4+ years, creating policies/procedures for acceptable use. User/application administration (RBAC). Built custom objects, reports, and dashboards for leadership. Licensing renewal and cost reduction. Automated over 100 tasks using Process Builder and mass uploaded data using Data Loader data mapping tool. Redesigned and moved website to onsite web servers (production and sandbox) utilizing Ubuntu, Apache, and WordPress. Implemented new provider/practice directory tool. Researched, built, designed, project planned, authored content, standardized reporting, and implemented/trained staff on client reporting portal with Microsoft SharePoint. Maintained and supported admin/guest users through identity provider access in Azure AD. Researched, ordered, ran wiring, setup/implemented 4 conference room solutions with wired/wireless presentation, 4K video, and multiple displays.

Maintained and supported telemedicine platform through Amwell. Configured, implemented, trained, and supported applications and hardware, for a group of local emergency physicians. Developed policies, procedures, and best practices. Partnered with Grand Valley State University Physician Assistant program; teaching weekly class on telemedicine. Analyzed data to identify trends and meaningful metrics. Compiled quarterly reporting for clients and board of directors. Processed patient payments, refunds, and claims based on insurance eligibility.

Managed information technology department for medical billing and coding company, and their parent organization Emergency Care Specialists. Upgraded network infrastructure ensuring HIPAA compliance security standards. Configured and maintained network security devices including Cisco firewalls, switches, routers, content filter, email encryption, and phone systems. Managed 3 VM Hosts in high availability cluster. Managed facility repairs, vendor partnerships, and security system. Data backup and restoration with Datto.