Steve Dyer Email and Phone Number

Development and deployment of global programme for retail sales efficiency through an artificial intelligence led model which recommends stock orders for markets and retailers.

Senior Manager within the Customer Division reporting to the Vice Presidents and European Directors. Responsible for the development and deployment of a pan-European, industry leading sales process improvement programme for strategic business change to create best in class processes, significantly increased customer retention and maximising retailer ROI across all three product divisions; managing 10 staff with a budget in excess of £3m.Key ObjectivesLeadership role for the creation and delivery of a pan-European Strategic Vision of Sales Operational Standards through a collaborative approach to achieving lasting organisational change within the CISMEA region.Provide strong leadership in the creation, management and execution of the pan-European coaching program for all business units both internally and franchised; subsequent results of which have produced in excess of a 70% increase in activity with launch markets.Collaboration with the three major divisions to design a supporting CRM platform to enable accurate data collection, use and reporting of key metrics which support the business change program.Agree realistic and achievable goals and solutions with main board Directors, report and update on progress, clarify risks / opportunities.Improve communication levels between dealers, back office support, local NSO’s and central operations.

Customer Operations All Divisions Strategic direction and management of all inbound / outbound customer contact across five product divisions including Customer Relations and the Honda CSi Programme.Lead a team of 40 staff to deliver an excellent customer experience through a network of 380 franchised businesses.Budget responsibility in excess of £3M

This client facing role required a high degree of self motivation and innovation to achieve volume objectives whilst developing strong relationships at all levels both internally and externally.