Steve E Johnson Ii

Steve E Johnson Ii Email and Phone Number

Technical Support Specialist at Starrett Kinemetric Engineering, Inc @
Steve E Johnson Ii's Location
Orange County, California, United States, United States
Steve E Johnson Ii's Contact Details

Steve E Johnson Ii work email

Steve E Johnson Ii personal email

n/a
About Steve E Johnson Ii

I am a performance-driven and self-motivated professional with over 29+ years of global experience, offering effective management expertise and progressive leadership practices in the manufacturing industry. My expertise includes leading full spectrum development, machine building and post-sale support of customized factory automation equipment. In addition I provide global technical customer support by effectively identifying problems using advanced troubleshooting skills. I have demonstrate success in completing projects within established timelines that greatly impact bottom-line results, and a successful track record of success in developing and leading teams that support strategic growth of a company. I have been recognized for maintaining superior staff and client relations, resolving problems with tact and diplomacy. In addition I can demonstrate the ability to manage multi-million-dollar technical projects. Work to agreed schedules and budgets, explain complex theories and procedures to others in a clear and concise manner.In addition I quickly establish effective communications with all levels of personnel, from executive managers and mechanical/application engineers to factory and technical staff and am knowledgeable in writing manuals and technical procedures for both internal staff and clients.I am willing to travel internationally to supervise projects.

Steve E Johnson Ii's Current Company Details
Starrett Kinemetric Engineering, Inc.

Starrett Kinemetric Engineering, Inc.

Technical Support Specialist at Starrett Kinemetric Engineering, Inc
Steve E Johnson Ii Work Experience Details
  • Starrett Kinemetric Engineering, Inc.
    Technical Support Specialist
    Starrett Kinemetric Engineering, Inc. Dec 2017 - Present
    Laguna Hills, Ca
  • Jabil Circuits / Chad Industries, Inc.
    Technical Support / Customer Service Manager
    Jabil Circuits / Chad Industries, Inc. Jan 2009 - Jul 2016
    Anaheim, Ca
    During my tenure as Technical Support and Customer Service Manager I developed and implemented an effective training program for technical support representatives worldwide, developed and implemented System Manuals, Technical Procedures, and Troubleshooting documents and Training documents. I collaborated with the automation company to transfer capabilities in machine design, and assembly to Taiwan and supported the installations for Jabil manufacturing sites in China in addition to traveling to Taiwan and China 50%+ of the time.Using my sales expertise I increased targeted spares sales gross margin 30+% based on an annual sales range of $140k and $300k and slashed parts shipping from 4-8 weeks to 2-4 weeks by developing more effective processes.
  • Jabil Circuits / Chad Industries, Inc.
    Machine Building, Final Application Technical Support & Field Service & Manufacturing Manger
    Jabil Circuits / Chad Industries, Inc. Jan 1995 - Jan 2009
    Anaheim, Ca
    In my capacity as a manager I generated revenue by interviewing, hiring, training and managing a team of 25+ employees and developed and implemented job descriptions for machine builders, field service engineers and application engineers, and support staff. Established and executed SOP’s for Machine building, Machine and Application check out, Machine and Application Customer Acceptance, Field Service Installation.Using my management expertise I monitored employee productivity and optimized procedures to reduce costs by supervising operators for CNC mills, Bridgeport mills, Lathes and sheet metal fabrication equipment to build the automated systems.In addition I initiated, maintained and managed vendor and customer relationships; coordinated with vendors and resolved issues and collaborated with the Engineering Department on new product development, prototyping, and proof-of principle building.
  • Jabil Circuits / Chad Industries, Inc.
    Field Service / Installation Manager / Technical Support Manager
    Jabil Circuits / Chad Industries, Inc. Jan 1994 - Jan 1995
    Anaheim, Ca
    I supervised and directed field service personnel and technical support staff and scheduled projects and coordinated installations worldwide, holding full responsibility for quoting prices and completing orders for customer’s spares; followed up with clients after field service was completed to ensure their continuing satisfaction.As the Field Service/Installation Manager, I controlled all stages of project management for all installations, domestic & international, from initial planning through completion of assignments and created installation contracts and service level agreements for installer network. In addition I facilitated and tracked shipment of all parts required to complete projects.As also, the Technical Support Manager I supervised the post install support staff.I met with customers and resolved all outstanding issues to ensure unsurpassed satisfaction of installation and final product and provided daily and weekly performance reports on installation activities to executive level management.
  • Jabil Circuits / Chad Industries, Inc.
    Automation Machine Builder / Final Application / Field Service Engineer
    Jabil Circuits / Chad Industries, Inc. Jan 1987 - Jan 1994
    Anaheim, Ca
    I was originally hired by JABIL Circuits / CHAD Industries to conduct the build and incorporate all facets of automation for machine parts, machine building / assembly, developing and proving out customer applications; performed customer in house machine/application acceptance.I successfully installed new equipment at customer sites and performed on site customer acceptance and installed automation systems at customer’s sites. In addition I trained customer’s production and support staff on maintenance and operation and performed repairs and training on existing equipment.
  • Farr Company
    R&D Technician
    Farr Company Jan 1985 - Jan 1986
    El Segundo, Ca
    Performed multiple duties for manufacturing of air filter media used in multiple industries, includingHVAC, Locomotives, and Semi-Tractor transportation. Ran and operated a variety of productionequipment.
  • Ekco Products
    Machine Builder / Field Service Engineer
    Ekco Products Jan 1974 - Jan 1985
    Wheeling, Il
    Duties included machine building, complete machine wiring. Completed machine final prove-out andcustomer acceptance. Traveled to customer’s factories to install new equipment, train customers supportstaff, and repairs on existing equipment.
  • Skill Saw
    Repair Person / Line Supervisor
    Skill Saw Jan 1971 - Jan 1974
    Wheeling, Il
    Performed repairs to Drill Motors, Circular Saws and Routers rejected from the assembly line. Receivedpromotion to Line Supervisor. Participated with the team to start up the second shift assembly operation.

Steve E Johnson Ii Skills

Engineering Robotics Manufacturing Automation Continuous Improvement Lean Manufacturing Customer Service Microsoft Office Manufacturing Engineering Electronics Product Development Team Building Microsoft Excel Strategic Planning Mechanical Engineering Troubleshooting Cross Functional Team Leadership Organizational Leadership Management Communication Project Management Issue Resolution Management Tenacious Work Ethic Research Skills Negotiation And Persuasion Creating Sop Documentation Creating Technical Troubleshooting Documentation Many Years Of Improving Machine Performance And Reliability

Steve E Johnson Ii Education Details

  • University Of California, Irvine
    University Of California, Irvine
    Management Practice For Engineering And Technical Professionals
  • Rancho Santiago College
    Rancho Santiago College
    Business / Management – Principles Of Management
  • Harper College, Palatine, Il
    Harper College, Palatine, Il
    Mechanical And Electro-Mechanical Drafting - Basic Programing - Basic & Advanced Machine Shop - Weld

Frequently Asked Questions about Steve E Johnson Ii

What company does Steve E Johnson Ii work for?

Steve E Johnson Ii works for Starrett Kinemetric Engineering, Inc.

What is Steve E Johnson Ii's role at the current company?

Steve E Johnson Ii's current role is Technical Support Specialist at Starrett Kinemetric Engineering, Inc.

What is Steve E Johnson Ii's email address?

Steve E Johnson Ii's email address is st****@****ies.net

What schools did Steve E Johnson Ii attend?

Steve E Johnson Ii attended University Of California, Irvine, Rancho Santiago College, Harper College, Palatine, Il.

What skills is Steve E Johnson Ii known for?

Steve E Johnson Ii has skills like Engineering, Robotics, Manufacturing, Automation, Continuous Improvement, Lean Manufacturing, Customer Service, Microsoft Office, Manufacturing Engineering, Electronics, Product Development, Team Building.

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