Steve Eagon Email & Phone Number

Maastricht, Limburg, Nl

In today's age of automation and digital experience, Steve Squared Consulting believes that the healthcare consumer is clamoring for a strong customer-focused human interaction. With elective health services and products (cosmetic surgery, hearing aids, etc.), providers and business owners greatly benefit from being taught customer-centric and emotionally driven sales engagement behaviors. Steve Squared Consulting excels at teaching these skills with change management consulting, interactive workshops, bespoke planning design, and follow-up coaching to help make the behaviors stick.Together we have over 60 years combined experience helping thousands of professionals in sales development, strategic sales operations, management and leadership coaching, and more. We are a hands-on team and believe in a holistic collaborative approach to develop skills and deliver results.www.stevesquaredconsulting.com

San Jose, California, Us

In July 2019, after building Eargo's contact center and DTC sales/customer experience operation, I was asked by the CEO to begin testing and designing a retail/in-person experience with various partners. Much was learned in a short period of time - both positive and not-so-positive. These experiences helped guide our future thinking. Most of this work was derailed for a year and half due to Covid, but research with various partners continued which proved fruitful. At present, our team is piloting a promising non-traditional hearing aid partnership with 45 stores in 5 major metro areas. My expertise in sales and training design, team building, cross functional collaboration within Eargo and our partner, and fostering a customer-centric thought process has led to many initial successes.

San Jose, California, Us

In this role I helped build our contact center and sales team, CX and sales operations, call scripting, professional services team and processes, and collaborated with with marketing, BI, R & D, and departments. Sales were non-existent when I started in this role and the sales team had 4 team members. When I moved to a different responsibility in July 2019, Eargo was selling over 2,000 hearing systems/month, we had 40 sales people with 4 managers.

Aurora, Illinois, Us

While at Unitron, I was fortunate to work with a leadership and field team who believed that a hearing aid manufacturer has to do more than provide world-class hearing aids to hearing professionals and patients. It was our goal to provide industry leadership in the areas of practice growth, marketing, sales, etc. to our customers so they may excel in the area of customer experience. As Director of In Clinic Success, I worked closely with all levels of the Unitron team to create and deliver practical tools, insight, and guidance towards achieving In Clinic Success in all areas of our customer partnerships.

Stäfa, Ch

Duties included designing and implementing, training and coaching initiatives within Sonova group companies. The main focus of my role was sales design and training for retail offices and commercial accounts. I also presented leadership development workshops and coaching training. Basic facilitation training also allowed me to collaborate with senior GC leaders to strategically address areas of need, mainly in the areas of sales, customer service, and management coaching. Another successful initiative involved collaborating with university audiology programs in an effort to bring proven sales training to students while also broadening the Sonova brand perception. Lastly, I was a company speaker at customer events and practice management conferences.

Aurora, Illinois, Us

Duties included standardizing the hearing professional and consumer experience across 50+ legacy companies as they were integrated into one brand - Connect Hearing. The cornerstone of this work was the design, rollout, and implementation of the Cycle of Sales. This 7 month project involved numerous design sessions with Sonova L & D, hiring and training sales coaches, and a series of ten 2-day training workshops with over 250 hearing professionals. All were trained on a standardized sales and patient-centered process that grew conversion by more than 18% in 6 months. My team consisted of three sales coaches and three product specialists who coached the HCPs towards successfully using concepts and tools from the sales workshops.

Brentwood, Tn, Us

As one of the first employees of HearingPlanet, the cliché of wearing many hats took on a life of its own. After successfully building the provider network of HCPs as Director of Network Development, I was promoted to VP of Sales and Audiology to lead a sales and management team of as many as 26 people. I was part of a strong leadership team that designed consumer lead generation strategies, sales processes, CRM system integration, and call center best practices. After being purchased by Sonova in 2006, our team worked with numerous marketing and sales leaders within Sonova, and we began leveraging our knowledge and skills to other Sonova retail and commercial businesses while still handling HearingPlanet responsibilities.