Steve Eckfield Email & Phone Number

Philadelphia, Pa, Us

Doylestown, Pennsylvania, United States

● Managing all aspects of business operations for a successful Early Childhood Education Center ● Responsible for operating software and internally developed staff scheduling and capacity planning databases ● Responsible for accounting and financials

Horsham, Pennsylvania, United States

● Responsible for planning, execution of business and IT capabilities to support a new legal entity and Medicare insurance program● Participated in the design, testing, and go-to-market planning of insurance products that were successfully launched across 24 states on time and within budget following a 12-month effort● Directed planning for 10 diverse work streams across all aspects of the business to implement new processes while managing regulatory and compliance requirements ● Coordinated software development across 15 business applications in an Agile environment, verified system accuracy and reporting integration● Oversaw updates to marketing materials and mandated state regulatory approvals.

Doylestown, Pa

● Provided both strategic and tactical project management for software implementation ● Codified all critical business processes● Coordinated with business stakeholders to gather technical requirements and secure approval of implementation plans ● Assessed strategic value and estimated ROI for leadership during project selection

Greater Philadelphia Area

● Oversaw project integration, scope, and quality management for both client delivery and internal projects in a hybrid Agile/Waterfall development environment● Designed and standardized processes for infrastructure configuration activities for SAAS HR and compensation applications● Managed all internal operations functions, including Billing, Collections, Contract Management, Administration, and Client Help Desk Support● Managed the Consolidation of support operations from twelve offices to two, reducing annual operating expense by $750K annually● Designed and implemented Salesforce to support sales operations, and MSFT SharePoint and JIRA to support internal operations and project management

Greater Philadelphia Area

● Envisioned and implemented all project management, operations, and client support help desk processes for a newly formed business unit● Leveraged knowledge of the project management life cycle to streamline workflow and the software development process, improving business unit productivity and an enhanced client delivery experience● Designed, configured, and implemented a custom project management application utilizing the IssueNet platform● Oversaw the migration of forty client applications from a mainframe environment to standalone servers

Horsham, Pa

● Oversaw all project management functions across all elements of the business● Created or adapted project management processes within the firm, established relationships with stakeholders to gather business requirements, set schedules, and ensure delivery quality ● Managed the delivery of weekly ecommerce, TV, print, and radio advertising campaigns to support a $140M annual marketing budget● Managed all aspects of two company-wide projects to support the introduction of new dietary product lines. These spanned product development, design, vendor manufacturing, warehousing, logistics, marketing, sales, and customer support functions.

East Norriton, Pa

● Led the delivery of IT-Business alignment engagements.● Designed and implemented IT governance and PMO operations guidelines for clients. ● Designed and implemented business process improvements across client organizations● Managed Help Desk software implementations emphasizing ticket queue efficiency ● Developed ITIL-based help desk process models, call center structures and software selection models

Horsham, Pa

● Designed and implemented all customer service call center programs and procedures for a publicly traded b2b web publisher● Oversaw the operations and delivery of customer support projects for over 20,000 client advertisers.● Managed day-to-day editorial content operations for 65 online trade publications.