Steve Eggert Email & Phone Number

Enjoying life!

Hopkins, Minnesota, United States

Hopkins, Minnesota, United States

Created streamlined vendor identification tool, allowing client to quickly select cost efficient and convenient suppliers.• Identify, onboard, and maintain relationships with strategic suppliers• Monitor supplier performance through establishment of KPIs and periodic evaluations• Cultivate relationships with suppliers and industry• Strive for continuous improvement and superior client experience

Eden Prairie, Mn

Provide customer perspective and institutional knowledge toward transformation efforts.• Liaise with operations to understand challenges, refine requirements and verify benefits• Refine requirements around Salesforce redesign project and other technology and process improvements

Eden Prairie, Mn

• Responsible for defining and executing strategy to deliver world class customer service• Partner cross functionally to ensure customer needs are achieved • Forecast call volume and allocate resources to achieve service level targets• Oversee several teams across different business channels• P&L responsibilityKey Accomplishments• Achieved $250k annual efficiency gain through deployment of self serve technology• Key contributor to successful integration of GE Capital and Element• Communicated with all levels of the organization

Eden Prairie, Mn

• Responsible for defining and executing strategy to deliver world class customer service• Forecast call volumes, update capacity plan and agent scheduling• P&L Responsibility• Partner cross functionally to ensure customer needs are achieved • Partner cross functionally and with external partners to ensure customer expectations are metKey Accomplishments• Increased client retention by 10% through reorganizing and refocusing staff• Certified as center of excellence by Benchmark portal• Expanded remote workforce, increasing employee satisfaction and expanding candidate pool• Collaborated cross functionally and across locations • Communicated with all levels of the organization• Utilized global partners to deliver on strategy

Eden Prairie, Mn

• Develop and implement customer and employee facing applications to achieve customer satisfaction and efficiency goals. • Manage technology and operational projects• Gather system requirements and correlate to project goals to ensure project success• Create and manage reporting to provide visibility to key metrics• Responsible for implementing and maintaining business continuity planKey Accomplishments• $480K efficiency savings achieved through deployment of self-service technology• $2 million in revenue through launch of supplier facing web portal• $100K in efficiency gains through upgraded IVR and PBX technology• Reporting developed, providing visibility to key performance indicators• Managed project moving 1000 employees to upgraded office space• Developed business continuity plan to meet FFIEC guidelines• Communicated across all levels of the organization

Advanced Managers Course

Education record

Automotive Technology