Steve E. Email and Phone Number

• GCS (Global Communication Suite) lab management.o Configuring systems; assisting engineers with hardware, software, troubleshooting, patching IFE (In Flight Entertainment) racks to GCS racks, antenna support, and IFL (simulated antenna) support, coordinating with CPC/IT for setting up DMZ and remote connections, configuring and managing Mikrotik devices used for remote testing, system patch panel maintenance for connectivity, helping engineers to troubleshoot network, software, and database issues, lab maintenance.• Software and testing.o Loading and validating new software builds, installing media, testing and releasing Keystore updates, getting systems into network for WISP testing. Experimental software loading and testing, staging to production, editing modifications for specific tests needed to run in engineering mode.• Support.o Troubleshooting network issues for Engineering dept, support for GCS virtual gateways, cell modem connections, Mikrotik support, patch panel support, antenna and IFL troubleshooting and patching connections. Support for software loads, employees working from home, testing, Airinc429 flight simulators, customer (3rd party vendors), and other ad-hoc requests. Familiar with PL loaders,

• Activating Automobile Satellite Radios.• Devising creative strategies to meet daily corporate quotas.• Building relationships with multiple sales teams.

• Executive and Field Microsoft Support.• UNIX Support -Software licenses, installations, upgrades, patches, and troubleshooting. • Infrastructure support, upgrades, server installations.• Researched proposed technologies.• Updated and created IT staff documentation.

• Rebuilt network infrastructure which included the reduction of broadcast domains, improved VLAN strategies, firewalls, routing paths, and installing network monitoring tools.• Overhauled corporate network security with new router, and host strategies, introducing SSH for secure remote administration, aggressive maintenance upgrades, random host service checks, monitoring of security alert organizations, and keeping security concerns visible to our users.• Managed and Maintained VPN, DNS, Firewall, Mail Server, Web Server, and intranet services running on Solaris and Linux platforms.• Researched cost-effective, emerging technologies for solving network bottlenecks. Due to Museum budgetary constraints, and overuse of legacy technology, developing corporate donor relationships were essential for minimizing costs, and maximizing network efficiency.• Installed network software upgrades and maintenance patches. • Managed and Maintained Cisco routers, Nortel and 3Com switches.

• UNIX Level 3 engineering 24/7 support.o Constructed engineering test network for software development team.• Automated Installation process for various configurations of Unix engineering machines. o Reduced a four-page manual process to a half page automated process.• Restructured application licensing resulting in over $1M corporate savings.o Saved a million dollars annually in license costs by Centralizing multiple license servers, tracking actual applicationusage, and renewal status. Rebuilt NFS maps and file systems, re-keyed licenses and added a dedicated licenseserver offering automated login profiles for seamless execution of multiple development environments.• Implemented helpdesk Support Process.• Managed Y2K network migration for UNIX hardware and software.• Managed development software database.• Installed and upgraded Unix data and virtual drive storage servers.•Automated Installation process for various configurations of Unix engineering machines.•Reduced a 4 page manual process to a half page automated process.•UNIX Level 3 engineering support. •Managed resource sharing (LSF) software for development team. •Installed and upgraded Unix data and virtual drive storage servers.•Trained junior administrators.•Restructured application licensing resulting in over $1M corporate savings.

• Final integration test coordinator.o Writing UNIX test scripts for OS regression software test ring. Coordinating engineering projects, deadlines, testing schedules, and updating status reports for engineering director.• R&D support technician.o Building Engineering Data Server machines, maintaining engineering sandboxes. Software installation, UNIX account management.

• Writing UNIX test scripts for regression software test suite.• Building Engineering Data Server machines, maintaining engineering sandboxes. Software installation, UNIX account management. • Coordinating engineering projects, deadlines, testing schedules, and writing status reports for engineering director.• R&D support technician.• Final integration test coordinator.

• As a Certified Novell Engineer I instructed adult education courses, in Novell Networking Products.

• Final testing of integrated hardware - Manufacturing Division• Environmental system stress testing.Performed system and board level testing and troubleshooting of fiber optic telephony equipment.• Developed, designed and maintained test logs in order to facilitate Bellcore ISO Audits resulting in pre-approved status of products.• Helped to increase system output by writing and implementing procedures that reduced rejection rate at board level testing stations.

• Product Safety Testing of power and audio equipment.• Performed Safety testing of consumer products and responsible for job quoting.• Composed methods for repeated electronic stress testing of audio and power equipment.• Scheduled factory inspections and coordinated staff testing of submitted products.• Corresponded with domestic and foreign clients.