I founded North Star Elevator Consulting. We are based in the Twin Cities and we are locally owned and operated.Being locally owned and not part of a large national/international consulting conglomerate with investors and shareholders to answer to, we are able to achieve faster results for you with no corporate hurdles and processes to navigate and we are able offer more competitive pricing due to our streamlined and more lean operation.We strive to show in everything that we do that we are incredibly hard-working, organized, reliable, resourceful, creative, that we are excellent communicators and that, most importantly, we are truly singularly focused on delivering exceptional service to our customers. I am a 20+ year Minnesota elevator industry veteran who previously held customer-focused key account management, service, repair and modernization sales and sales management roles with two leading international elevator companies and led two regional, independent elevator companies as General Manager and President of their Minnesota offices.My breadth of experience gained in prior sales, operations and strategic business roles in both large international elevator corporations and regional/independent elevator operations provided unique insight into the pricing, decision drivers, operations and customer management strategies and motivations of elevator companies that we are able to leverage to achieve incredible results for our customers. At North Star, we can leverage our experience to help you to reduce your costs, negotiate favorable contract terms and, ultimately, get the most value from your elevator service, repair and modernization providers.Steven Fedel, Principal/Consultant(952) 223-7086steven.fedel@northstarelevatormn.comwww.northstarelevatormn.com

In this role I was responsible for building, marketing and managing Twin Cities Elevator which was a greenfield elevator service, repair and modernization operation based in the greater Twin Cities and was a division of Elevator Service, LLC.-Starting from scratch in the Twin Cities market with a new brand, zero customers or business secured prior and 1 field employee until the last 2 months, generated nearly $1,000,0000 in sales in the 9 months after Twin Cities Elevator officially opened its doors.-Exceeded 2023 annual modernization sales plan in the first 8 months of the year.-Exceeded 2023 annual repair sales plan in the first 8 months of the year.-Achieved 90% of YTD service growth plan and was on track to exceed plan by year end.-Effectively managed the P&L by minimizing costs, maximizing labor efficiencies and driving prompt customer payment.-Hired and managed a best-in-class Vice President of Operations and managed and mentored a remote Business Development Representative primarily dedicated to Twin Cities Elevator who was a shared corporate resource.-Responsible for all sales and marketing and led business development campaign marketing to hundreds of property management organizations and city, county, state and federal entities and thousands of property management professionals, property owners and elevator consultants effectively leveraging technology and relationships to build brand awareness and create opportunities.-Actively participated in all possible BOMA and IREM regular meetings, trade shows and other events to build brand awareness and engage with prospective customers.-Responsible for all marketing and branding including designing the logo and all marketing collateral, wrote all content for the marketing collateral, website, LinkedIn company page and business development campaign and oversaw the website development.

In this role I was responsible for launching Urban Elevator Service's business in Minnesota:-Marketed to key property management organizations, professionals and owners and elevator consultants leveraging technology and relationships to build brand awareness.-Participated in BOMA and IREM trade shows and events to build further brand awareness.-Responded to all service and modernization RFPs. -Built an exceptional team with a combined 55+ years of experience to provide service, repair and modernization services to our customers.-Established office and warehouse space-Sold nearly $1.5 million in modernization projects.-Laid the groundwork for future opportunities with many of the largest commercial and residential property management companies and other key players in the real estate industry in Minnesota.

During my time managing Schindler's Minneapolis-based EI Sales Team that covered Minnesota, North Dakota and Northwestern Wisconsin, Schindler Minneapolis grew from approximately 45 to 70 service team members, approximately $6 million to $8-9 million in annual Repair Sales (with nearly double the quoting activity) and from a 60-65% Conversion rate to over 80% consistently. We also established geographic sales territories, strategic key accounts and one point of contact for key customers and became much more organized and efficient in many ways that I hope will carry on in my absence.In general in that role I was responsible for the development of new and enhancement of existing Schindler relationships and strategic partnerships to further solidify and expand Schindler's market-leading presence in the Minnesota market and to drive Schindler's strategic growth and gain market share in North Dakota and Northwestern Wisconsin working primarily with senior-level executives for property management firms, property owners, investors and developers, elevator consultants, purchasing groups and city/state/school district administrators.I was also responsible for managing and driving the performance and success of an experienced team of 8 Existing Installations (Service, Repair and Hydraulic Modernization) Sales Reps in Minnesota, North Dakota and Northwestern Wisconsin, recruiting, training and mentoring new Existing Installations Sales Reps and managing a number of key Schindler customer relationships.

Managed a team of 7 Sales Reps in Minnesota and North Dakota while also responsible for a portfolio of nearly 400 customers and 1100 elevators and escalators with overall revenue exceeding $400K per month-In 2014, ranked #2 overall of 149 Sales Reps for Schindler in North America-Honored with inclusion in the 2013 and 2014 Schindler Elite Sales events in San Diego and Puerto Rico-In 2014, honored as the Schindler Area North "Top Gun" and with the #1 Sales Ranking-In 2014, achieved a 100% Conversion rate-Exceeded Fixed Price (Repair/Upgrade) sales targets 3 consecutive years, averaging nearly $1.5 million per year-Exceeded Recovery (New Service) sales targets 3 of 4 years, 231% of sales target in 2012 and 139% of sales target in 2014, and nearly 150% in 2015.-Successfully completed nearly full cycle recruitment of 3 new Sales Reps-Trained and mentored/continue to mentor 5 new Sales Reps in Minnesota, North Dakota and Iowa