As Chief People Officer, I am responsible for developing strategies, people initiatives, and operational plans for People & Culture across the organization. I lead our "people framework and system" through a team of 13 professionals in HR, Scheduling & Resource Management, Training & Development, and Facilities & Workplace Experience. I am also part of a dynamic executive team that is building a vision and agility to equip the Auditor General's Office to meet the future diverse needs of… Show more As Chief People Officer, I am responsible for developing strategies, people initiatives, and operational plans for People & Culture across the organization. I lead our "people framework and system" through a team of 13 professionals in HR, Scheduling & Resource Management, Training & Development, and Facilities & Workplace Experience. I am also part of a dynamic executive team that is building a vision and agility to equip the Auditor General's Office to meet the future diverse needs of Alberta's Public Service, amidst a complex world of fast paced change. We are bringing strategy & story to life, with innovative people system approaches, "Catalyst" events, and a "REimagined" culture and workplace. At the OAG our higher purpose is to make a difference in the lives of Albertans! Show less

As Executive leader of Customer Care, I was responsible for the strategy, operations, and business results of our most forward customer facing teams. As a key driver of our cultural revolution, we were the first group to implement and operationalize the ATB Story, our ATB’s DNA, and our Leader All-in framework manifesto. I had strategic and development responsibility for our Customer Care People "eco-systems" and call centre value propositions.Over the last 5 years leading this team we… Show more As Executive leader of Customer Care, I was responsible for the strategy, operations, and business results of our most forward customer facing teams. As a key driver of our cultural revolution, we were the first group to implement and operationalize the ATB Story, our ATB’s DNA, and our Leader All-in framework manifesto. I had strategic and development responsibility for our Customer Care People "eco-systems" and call centre value propositions.Over the last 5 years leading this team we improved employee engagement from 57 to 84%. Retention improved from 46 to 92%. Absenteeism reduced by 9 days per team member per year. JD Power customer scores moved to top list at 822. 163% productivity increase with 2.1 million interactions a yr. These results areas placed us in the top 10% of all call centres globally. Implementing my vision of “one and done” customer solutions, we created a platform and capability to enable customers to do anything they could do in a branch, but in the convenience of their home, office, or travelling. We drove sales results from $0 to over $500 million in 3 years. Show less

Board Member on Council for the Red Cross, Southern Alberta.