➤ Supporting independently owned and operated franchised locations within the specific region, reporting directly to the District Manager, while building positive, long-term relationships to drive business and operational success➤ Providing direction along with support to 4 Clinic Managers on managing the day-to-day operations of their location, setting budgets, understand reports, as well as creating and maintaining processes to ensure the completion of daily tasks➤ Conducting site visits for each assigned location at a minimum of twice a week, working collaboratively with Clinic Managers and the Front Desk to develop then implement techniques to increase sales closing.➤ Influencing Franchisees to deliver strong operational performance at their franchised locations by measuring the right indicators and providing appropriate coaching and follow-up, as well as providing on-site training.➤ Increasing sales within the territory by 20%+ in less than 1 year, maintaining a closing membership rate in all clinics at no less than 20%, while maintaining pre-booking for new members at no less than 70%, for home members at no less than 50%, and overall at 40%➤ Prioritizing store performance issues to ensure those most directly affecting profitability are addressed first, including addressing any lapses in compliance with brand standards, corporate policies, or local, State, or Federal laws, resulting in achieving 3% attrition in all clinics➤ Acting as a coach to the Store Managers and as a resource to each store employee to help inspire the success of each store, while also setting goals to achieve weekly, monthly, and yearly objectives and continuously working with Managers on all MEU tasks➤ Providing Clinic Managers with InMoment training to manage customer concerns, attending all OSR evaluation days with the DM, and auditing employee files and breaks, while maintaining a high degree of confidentiality/discretion regarding all matters and documents

➤ Formulated business strategy in collaboration with others in the Executive team, playing a leading role in compiling the company budget and growth initiatives, as well as planned and monitored the day-to-day operations➤ Planned, implemented, and managed the overall long-term success strategy, identifying and targeting areas in which the business could improve operation, while researching and implementing new directives for business growth and prosperity➤ Designed policies that aligned with the overall strategy and implemented efficient processes and standards, ensuring compliance with regulations, as well as oversaw the implementation of technology solutions throughout the organization➤ Developedthen implemented guidelines for employee evaluations, recruitment, and promotion, while also setting strategic operational goals and KPIs, ensuring expertise and effectiveness across all divisions➤ Coordinated customer service operations and found new ways to ensure customer retention, including handling complaints and conducting inspections of accounts, as well as directly oversaw the Manufacturing, Purchasing, and Sales departments➤ Executed strategies to optimize company and asset growth, and successfully acquired commercial/personal accounts, while managing contracts and relations with customers, external partners, vendors, and other stakeholders➤ Regularly evaluated risk and led quality assurance efforts, as well as oversaw expenses and monitored revenue margins to help the organization optimize costs and benefits➤ Supervised Technician teams, ensuring adherence to key performance objectives to meet business and customer expectations, as well as mentored and motivated teams to achieve productivity and engagement metrics➤ Oversaw employee productivity and provided performance reports to the Owner, while also suggesting and implementing improvements when appropriate