Steve Ferro Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Leading clients through complex implementations of travel and expense technology solutions, corporate credit card programs, and transformation of accounts payable and procurement processes.

Atlanta, GA

• Manage multiple concurrent complex travel, expense, request and locate implementation projects.
• Consult with project stakeholders to gather business requirements. Interpret specifications, design solutions and configure Concur systems.
• Execute project actions, manage expectations, maintain project scope control to ensure timely delivery of project deliverables.
• Utilize creative design thinking to develop and deliver custom solutions.
• Coordinate with external business… Show more
• Coordinate with external business partners to identify, schedule and execute project linkages and co-deliverables.

Atlanta

• Supported and maintained portfolio of client entities on a day to day basis.
• Consulted with clients to define requirements, enable functionality and develop solutions to ensure optimal user experience.
• Reviewed and analyzed monthly product release notes to identify key features and impacts to client configurations.
• Led reoccurring client meetings to identify and discuss ongoing priorities and projects.
• Monitored and resolved ongoing client support cases in a timely… Show more
• Monitored and resolved ongoing client support cases in a timely manner (within agreed SLA). Show less

Atlanta

• Led deployment of online travel booking and expense products (Concur Travel, GetThere, Rearden Commerce).
• Managed project deliverables and teams to deliver consistent high-quality results.
• Coordinated product upgrades and addition of incremental functionality to customer configurations.
• Performed site consultations to refresh site settings, increase usability and adoption of client entities.
• Implemented external functionality to increase product adoption.

Phoenix

Accounts receivable manager.