Steve Throm Email & Phone Number

St Louis, Missouri, United States

Investigated issues reported with the Student Information System and either resolved or routed it to the correct team for resolution.• Executed SQL queries in customer data to locate and resolve data.• Collaborated with other teams to identify errors in software and maintain client systems.• Organized data in spreadsheets during case audits to quickly resolve outdated issues, freeing up resources for developers. • Created Knowledge Base Articles to allow customers to self-help and deflect incoming queries.

Greater St. Louis Area

Resolve escalated issues in a timely manner to reduce customer impact. Lean 6 Sigma yellow belt.• Performed SQL database queries so students could complete testing.• Traveled overseas and trained agents during peak season, ensuring their success.

St Louis, Missouri, United States

Investigated and resolved technical issues with new Educational development products. Collaborated with Tier 1 internal technical support to resolve issues.• Served as a Subject Matter Expert for Elsevier Adaptive Quizzing and HESI products.• Mentored new employees on the systems and products to ensure that they succeed.

St. Louis, Mo

Provided help for the 3000 studios in the US and Canada, maintaining and repairing software on studio computers. Calibrated cameras to achieve optimal pictures for the customer and diagnosed Lighting System issues to ensure the best quality for customers.• Ensured studios had all the proper equipment on hand for successful operations.• Diagnosed computer errors to allow sales associates to sell to clients and prevent hours of work being lost.

Bachelor Of Arts (Ba), Graphic Design

General Education