Steve Gallant Email & Phone Number

Massachusetts

• Redesigned and migrated a content-heavy static website to modern WordPress, improving site navigation, administration, and mobile responsiveness. - Simplified the visitor experience by reducing clicks to locate information and implementing search function. - Focused the project scope for successful v1.0 rollout by collaborating on project requirements and goals with stakeholders, including beta testers. - Minimized site downtime with detailed plan for testing and host migration.• Developed a personal portfolio website to showcase coding projects, using mobile-first responsive HTML and CSS.• Migrated a blog website from Blogger to self-hosted WordPress and customized child theme.• Troubleshot PHP code for a client and resolved issue posting form data from WordPress to a custom database API.• Bolstered web development skills by completing over a dozen online courses and tutorials to date, in a full-time program of self-study.• Completed 2900 trips as an independent rideshare contractor on nights/weekends, while studying for career change. Achieved cumulative 4.8/5.0 customer rating by providing safe, professional, and courteous service.

Worcester, Ma

• Supervised six engineers tasked to fulfill the data storage and application database needs of the organization:• Mitigated increasing storage needs from departments, by leading multi-team collaboration to pinpoint wasteful usage practices and free up space in existing environment, postponing $900K capital expenditures on upgrades.

Mansfield, Ma

• Enabled dozens of SMB customers to leverage modern technologies to remain competitive & mission-focused, by architecting business-aligned IT solutions, accurately scoping work for proposals, and delivering hundreds of projects on-time and on-budget.• Designed new communications processes and templates to build direct rapport with stakeholders and manage expectations.• Reduced time and effort required to create new project proposals via clear written processes, standardized template language, and coordination of responsibilities across multiple teams.• Drove billable utilization and profitability via collaboration on process improvement with CEO and VP Services.• Partnered with VP Services and management team to create business strategy, roadmap, and continuous process improvement, including: o Championed innovation throughout our company culture; o Defined processes for consistent cross-organization delivery; o Developed an internal Performance Management process to drive staff engagement and accountability;o Established technical auditing best practices for our Managed Services teams; o Designed and conducted training “boot camps” to optimize team roles.• Developed internal project review process that: o Measured financial performance and deadlines; o Ensured high work quality, and identify opportunities for project improvement; o Reviewed lessons learned and action items.• Contributed as hands-on technical escalation point and SME for my colleagues.

• Architected, planned, and owned implementation of IT projects for customers. Project types included: migrations and implementations of Windows and VMWare servers, SANs, Firewalls, wireless LAN, MS Office; office moves; ISP changes; network room re-org, etc.• Established new Professional Services team from scratch, including work scope and policies.• Managed client expectations regarding project status through regular direct communications.• Helped win new business by presenting to customer prospect owners/executives with CEO.• Re-designed, simplified, and standardized on-boarding for new clients, resulting in the successful and efficient addition of over 65 clients to managed services program, with 99% customer satisfaction rate.• Managed two direct report Project Engineers, including performance management, mentoring, and professional development.• Standardized the documentation systems for our customer environments and internal how-to processes.• Managed relationships with third-party vendors and sub-contractors.

• Delivered our core Remote Management & Monitoring (RMM) services to all managed services customers, including planning, deployment, and documentation of centralized monitoring and patching.• Collaborated with Spade's management team on internal process improvement to increase our output quality and efficiency and improve our service to customers.• Administered Spade's internal IT systems and operations.

• Consulted as Subject Matter Expert (SME) on Exchange Server with BC’s Collaborative Systems team for a migration of 6000 users from an IMAP4 mail system to a multi-role clustered Exchange 2007 environment.• Scripted migration tasks in PowerShell.

• Supervised and mentored SMB IT engineer/consultants, including dispatch/scheduling, time sheet review, quality control of technical work, project management, and professional mentoring.• Helped win business through convincing pre-sales presentations and technical assessments.• Architected internal line-of-business solution using ConnectWise software to streamline company operations, recover billable hours, and improve our services to clients.• Collaborated with company owners on business strategy, new service offerings, and project management.

Newton Centre, Ma

• Improved IT infrastructure for dozens of SMB customers by strategic proposal, installation, administration, and ongoing support of Windows-based networks.• Led client interaction and technical work on key accounts, providing strategic IT advice and deliverables to meet business needs in a cost-effective manner.• Drove internal process improvement efforts, yielding better results to customers via holistic documentation and standardization.

Web Development

Ba, Spanish, Music

Education record

Education record

Web development self-study: HTML5, CSS3, JavaScript