Delivering a fantastic customer experience in a large and vibrant venue in the centre of the holiday park. Adaptability is a must in this venue, coffee shop and food by day and bar by night. Managing a large team to deliver a consistent experience to guests no matter which break they are on.Ordering, stock management, team leadership and high levels of customer service are all instrumental to the role.

As Area Manager, I take full operational responsibility for multiple sites, the day job consists of various tasks from setting sales targets, maximising sales and profitability, maintaining and increasing customer service, controlling the training and development of my staff.I achieve my goals by creating a stimulating and supportive environment for my team, by leading and inspiring multiple people to pull together and deliver because they understand why we work the way we do.In all my communication, whether to potential recruits, staff or customers, the perception of the company is always important to me and I always conduct myself as a brand ambassador.Currently responsible for 8 sites and a team of over 65 across Surrey, Hampshire and West Sussex.

Managed three different stores and was successful in delivering strong engaged teams, sales and profitability growth and higher levels of customer satisfaction in all threeIn my final store was nominated for the fast track HIPER course, a course designed for High Performing Store Managers to take the journey towards Area Manager. Responsible for the day to day running of the store. Different duties includeRecruitmentTeam DevelopmentCoachingLeadershipCustomer ServiceBrand ManagementFinancial PerformanceManaging performance

While training towards becoming a Store Manager, my role was to fully support my own Store Manager in the day to day running of the business. As I did this and worked many holiday covers I recorded experience and evidence of my learning.Duties includedRecruitmentTeam DevelopmentCoachingLeadershipCustomer ServiceBrand ManagementFinancial PerformanceManaging performance

To support my Store Manager in the day to day running of the business.Duties includedRecruitmentTeam DevelopmentCoachingLeadershipCustomer ServiceBrand ManagementFinancial Performance

A manager on duty.Customer serviceCash handlingBankingOrderingKey holderDelegationPaperwork

Delivering fantastic customer serviceCoffee and food preparationStore cleanlinessAll matters H&S including, HACCP, COSHH etc...

To make and receive PPI claim sales callsGreat telephone manner