Steve Gardner Email & Phone Number

Wauconda, Il

• Provided superior customer service to hospital associates• Ordered product for several departments specific to role• Processed invoices for accounting • Resolved invoice discrepancies• Maintained parts database• Arranged returns on products as well as repairs to equipment• Sourced and priced new items• Met with vendors to discuss hospital product requirements

• Supervised staff of 2 to 4 people• Coordinated workflow and assignments in department• Managed inventory of returned goods from customers, including product drop-shipped from vendors• Guided the Returns department transitioning from a mainframe to an AS/400 environment• Helped establish new coding system resulting in improved accounting procedures on the disposition of returned goods• Increased profits by establishing and implementing many procedural changes in cooperation with the Customer Relations and Claims departments regarding crediting customer accounts

• Improved accuracy of an inventory of over 12,000 items• Assisted associates with quality issues• Ordered and researched reports for inventory variances, worked aggressively to locate source and initiate changes necessary to reduce them• Supported the Merchandising department on a variety of inventory problems