Steve Gardner Email & Phone Number

Wauconda, IL

• Provided superior customer service to hospital associates
• Ordered product for several departments specific to role
• Processed invoices for accounting
• Resolved invoice discrepancies
• Maintained parts database
• Arranged returns on products as well as repairs to equipment

• Supervised staff of 2 to 4 people
• Coordinated workflow and assignments in department
• Managed inventory of returned goods from customers, including product drop-shipped from vendors
• Guided the Returns department transitioning from a mainframe to an AS/400 environment
• Helped establish new coding system resulting in improved accounting procedures on the disposition of returned goods
• Increased profits by establishing and implementing many procedural changes in cooperation with the Customer Relations and Claims departments regarding crediting customer accounts

• Improved accuracy of an inventory of over 12,000 items
• Assisted associates with quality issues
• Ordered and researched reports for inventory variances, worked aggressively to locate source and initiate changes necessary to reduce them
• Supported the Merchandising department on a variety of inventory problems