Applied definitive skills in strategic thinking, operations management, aviation, and fleet management to advance to positions of increasing scope, accountability, and complexity based on capacity to deliver top performing teams, consistent revenue gains, cargo management logistics, resolve conflict, and streamline processes. Earned a seat at the leadership table to helm the Cargo sales organization in the Central US that includes a team of 10 direct reports, SME team, and the Central sales support desk. Accountable for ensuring maximum profitability, productivity, and exceeding revenue and key performance objectives. Concurrently in charge of developing and managing the performance of the team while supporting strategic change in the Cargo Sales organization in line with company strategy. Serve as lead for detecting and implementing new revenue streams while fostering existing customer relationships. Directly partner with senior management of large and multinational forwarders to strengthen partnerships. Accountable for $92M revenue plan. Handle cargo sales for 63 origin cities that include Chicago, IL, Charlotte, NC, Atlanta, GA, and Raleigh-Durham, NC.o Skyrocketed premium product sales— EPXTC cold chain from $495K in 2014 to $5.1M in 2019. EPX express freight from $8.2M in 2014 to $28M in 2019. PPS priority parcel service from $5.8M in 2014 to $15.8M in 2019.o Boosted revenue total by 17% YoY and yield by 8% YoY from 2015-2019. o Led Central Region team to win Cargo Sales Champion Award for best performing sales region 2015, 2016, 2017, 2018 and 2019. o Nominated by team and awarded 2016 Cargo All Star Award. o Championed diversity and inclusion, Manager sponsor for the Language Matters Employee Business Resource Group.

Selected to manage the daily freight and U.S. mail operations for the Chicago hub consisting of over 300 employees to ensure excellent customer service and profitability. Maintained a high level of industry expertise through customer interaction, training, seminars, and trade publications. Interpreted and ensured compliance and familiarization with industry regulations, including U.S. Customs, IATA, TSA, FAA, and OSHA. Administered annual performance reviews for staff within department and address employee performance problems in accordance to company policy. Responsible for $36M P&L, along with accountability for 5 Shift Managers, 22 supervisors, and ~300 union and non-union front line employees.o Authored and disseminated departmental policies, goals, and initiatives designed to increase efficiency and improve customer service. o Built and implemented Cargo Safety Champion program to raise safety awareness and recognition.o Led Chicago Operations team to win the Cargo Operations Champion award for the best performing hub station in years: 2008, 2009, 2010, 2011, 2012 and 2013.o Established cross-departmental teams to generate and implement quality improvement ideas.o Selected to lead a Warehouse Best Practice team to identify and implement efficiencies across gateways.

Appointed to create, promote, and market a broad range of airfreight programs within the Midwest region. Analyzed and researched customer needs via telephone and in-person sales calls to deliver needs through existing or customer specific programs. Coordinated and deployed freight programs with appropriate field and staff departments. Prepared correspondence, proposals, and presentations to support sales activity. I managed a portfolio of accounts in Chicago and St Louis, MO representing over $11M in annual revenue. o Maintained a solid portfolio of accounts in Chicago, IL and St Louis, MO valued at $11M. o Increased portfolio revenue by $450,000 YoY 2007-2008.