Collection of Accounts and handling Credits to Resolve issues and keep customers within acceptable accounts limits.

Duties: Complete operation of Debtors Ledger, using Windows Based Hotel Computer Package collecting customer accounts via telephone, email and letter.

Duties: Effective recovery of mortgage arrears through contact by phone, face to face meetings and correspondence with bank customers. Keeping accurate records of those contacts, logging to a Salesforce system and monitoring customers who are not engaging with the bank in preparation for action through the legal process.Helping mortgage customers fill in budget planners and advising them of dealings with other lenders to enable them to tackle mortgage arrears. Setting up and agreeing a schedule of term arrangements with customers and taking electronic payments over the phone.Advising customers of their rights under current regulations, where to get independent financial advice and offering them long term solutions such as capitalisation of arrears etc.

Complete management of the Company's debtors ledger ensuring timely payment using all available tools namely: telephone, email, correspondence and personal representation where necessary with the main objective always to ensure payment is forthcoming without delay .Setting up new trade accounts, taking the necessary steps including following up on trade references, company financial reports and bank refs etc. Account System Used: MFG- PROReporting to Financial Controller with Monthly Cash Projections and ensuring projections are met. Recording debtor payments accurately using the MFG-PRO accounting system and furnishing monthly statements as well as following up queries to limit customer delays.Paying the supplier accounts and entering their invoices to company accounts using the MFG-Pro system.Keeping Excel spreadsheet records of company outgoings and petty cash to monthly targets.Keeping Bank Records and making the necessary Bank Lodgements.Month-end Bank Reconciliation and Reporting Using Excel Spreadsheets.

Complete operation of Debtors Ledger, Opening new accounts, researching credit performance with trade referees and getting financial reports on prospective trade accounts and setting credit limits. The Account System Used: Pegasus OperaManaging company finances to ensure cash flow to meet outgoings as they fall due by ensuring debtors pay to terms as far as possible.Paying the bulk of company creditors via internet banking.Keeping spreadsheet records of incomings, outgoings and petty cash.Operating an effective query resolution system to ensure monies not tied up unnecessarily.Month-end Bank Reconciliation and Reporting Using Excel Spreadsheets.In-house training received:Opera II, Pegasus SeniorMicrosoft OfficeAdvanced Microsoft Excel CourseSt John's Ambulance Safety Course

Collecting Advertising Accounts through cash collection Procedures. All other office duties.