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Steve Gustavson is listed as Product & Service Operational Excellence | Operations Transformation | Collaborative Leadership | Workforce Strategy | Business Process Improvement & Optimization | MBA | CCXP | LSSBB at CT Corporation, a company with 764 employees, based in Dayton Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Steve Gustavson.
Steve Gustavson previously worked as Director of Product Operations at Ct Corporation and Operations Consultant at Midtown Consulting Group. Steve Gustavson holds Master Of Business Administration (M.B.A.), Finance Concentration from University Of Dayton.
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Results-driven senior operations leader with over 17 years of experience driving operational excellence through collaborative leadership and project management. Proven track record in solving complex problems and leading large-scale transformation initiatives, process reengineering, and organizational restructuring to optimize the customer experience and streamline operations. Collaborative leader skilled in consistently delivering significant cost reductions, increasing efficiency, and improving productivity, resulting in sustained business optimization.Skills:- Collaborative Leadership: Successfully develop and empower diverse, winning teams to achieve business objectives across multiple functions for diverse stakeholders.- Operations Transformation: Lead and execute large-scale transformation initiatives encompassing process reengineering, technology adoption, and organizational restructuring that enhance cross-functional synergy.- Process Improvement & Optimization: Meticulously analyze workflows, identify bottlenecks, and implement innovative solutions, which consistently enhance productivity and streamline operations.- Operational Excellence: Consistently deliver significant cost reductions, increase efficiency, and improve productivity, resulting in sustained business optimization.Operations Leadership, Call Center Operations, Workforce Planning, Forecasting, Advanced Data Analytics, Change Management, Six Sigma (Black Belt)
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Drive prioritization and provide transparency into product strategies, customer insights, product roadmaps, and decision making. Oversee and drive critical initiatives that accelerate revenue, drive cost efficiencies, enhance the customer experience and improve employee engagement. Facilitate the performance monitoring for products & services and for.
Collaboratively drove positive change and transformation in business Operations. Focus was on maturing operational processes with the intent to improve efficiency and engagement.
Dayton, Ohio, United States
Led enterprise strategy to leverage over 8,000 back-office and customer facing employees globally, as well as several vendor relationships, to meet customer needs and contractual obligations for more than 30 individually managed products across 3 divisions and $10.2B in revenue.Owned intake and prioritization for omnichannel customer contact technology for.
Dayton, Ohio, United States
Led workforce strategy, planning, and execution for the Housing division, inclusive of more than a dozen products and over 50 clients, all with separate contractual SLA requirements. Expanded forecasting and staff planning methodology to include back-office operations, thereby increasing workforce planning responsibility to more than 5,000 employees.
Dayton, Ohio, United States
Responsible for providing thought and operational leadership as it relates to the forecasting and planning of staffing and site needs for front and back office functions across a multi-site, multinational, and virtual environment.Expanded forecasting, scheduling, and real-time service level management as shared services for the Housing division by.
Dayton, Ohio, United States
Led teams of workforce analysts to ensure client service levels were met efficiently and according to contractual obligations. Oversaw forecasting, scheduling, and intraday analysis for multiple sites, both domestic and international. Exceeded client and internal expectations by achieving contractual client service levels on dozens of separate monthly.
Dayton, Ohio, United States
Led multiple process improvement and cost savings initiatives within the Six Sigma framework. Project areas included inbound and outbound call center, document processing, and property damages. Initiatives resulted in annualized cost savings exceeding $1.5 million.
Dayton, Ohio, United States
Responsible for completing varied types of operational analysis, modeling, forecasting, and reporting. Developed balanced scorecards for numerous areas of the company and forecasting models to predict business impact stemming from natural disasters.
Cincinnati, Ohio, United States
Responsible for process improvement initiatives in Check Services and Credit Card Processing Solutions divisions. Utilized robust data analytics tools and change management techniques to drive improvement and operational cost savings.
Dayton, Ohio, United States
Exceeded quality and daily service level objectives in the processing of clinical specimens and confidential patient medical information.
Other employees you can reach at ctcorporation.com. View company contacts for 764 employees →
Siena Gyure
Colleague at Ct Corporation
Greater Chicago Area, United States
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Vi Phan
Colleague at Ct Corporation
Ho Chi Minh City, Ho Chi Minh City, Vietnam, Viet Nam
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JJ
Jennifer Jen
Colleague at Ct Corporation
Bengaluru, Karnataka, India, India
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AS
Alyssa Schubert-Howard
Colleague at Ct Corporation
Fort Collins, Colorado, United States, United States
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Bridget Jelle
Colleague at Ct Corporation
Madison, Wisconsin, United States, United States
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Phisit Phisit
Colleague at Ct Corporation
Thailand, Thailand
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AR
Aaron Rogozinski
Colleague at Ct Corporation
Greater Madison Area, United States
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MS
Marinete Silva
Colleague at Ct Corporation
Esbon, Kansas, United States, United States
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SK
Sanjay Kumar
Colleague at Ct Corporation
India, India
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SB
Simba Bako
Colleague at Ct Corporation
Mississauga, Ontario, Canada, Canada
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Quick answers generated from the profile data available on this page.
Steve Gustavson works for CT Corporation.
Steve Gustavson is listed as Product & Service Operational Excellence | Operations Transformation | Collaborative Leadership | Workforce Strategy | Business Process Improvement & Optimization | MBA | CCXP | LSSBB at CT Corporation.
Steve Gustavson is based in Dayton Metropolitan Area, United States, United States while working with CT Corporation.
Steve Gustavson has worked for Ct Corporation, Midtown Consulting Group, Assurant, Fifth Third Bank, and Compunet Clinical Laboratories.
Steve Gustavson's colleagues at CT Corporation include Siena Gyure, Vi Phan, Jennifer Jen, Alyssa Schubert-Howard, and Bridget Jelle.
You can use AeroLeads to view verified contact signals for Steve Gustavson at CT Corporation, including work email, phone, and LinkedIn data when available.
Steve Gustavson holds Master Of Business Administration (M.B.A.), Finance Concentration from University Of Dayton.
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