Steve Guyette Email & Phone Number

Business Leader with unprecedented performance in the Automotive Industry. Over 30 years of experience from Automotive Technician to Fixed Operations Director for one of the largest Organizations in the northeast. Now dedicating my expertise as a profitability growth expert for the automotive industry nationwide. In order to maximize profitability a Single Operating Platform is installed. This unique system will manage Service Appointments, Internally and Online while Streamlining your Dispatching Process. The system will also Increase Communication between your staff as well your customers base. Having TCC on your side will enhance the overall service experience by creating greater Loyalty, Retention and Customer Satisfaction. Our amazing Texting ability, Electronic MultiPoint Inspections, Videos, Photos, Factory Based Menu Services are second to none. At TCC we realize your business is as unique as ours therefore we allow the capability for the dealer to customize their own menus, logos, messages and pricing to share with consumers. Our Service Lane Check-In process allows the dealer to customize their own process to maximize the experience as well as a Contactless Check-In option. Once all the repairs are completed, customers may take advantage of our automatic Bill Pay option. Bill Pay can be completed online before the customer arrives to retrieve their vehicle or at the service desk upon arrival. This allows the customer time to review the services performed. TCC ensures the customer experience does not end there. Our system also features a Marketing Campaign Feature to invite the customer back for past recommended services that were previously declined. Our platform can also communicate Service Specials and recent Recall Releases. We also have a Recovery Feature for lost customers that may have slipped through the cracks over time. All of these options are offered with email and text capability as well utilizing our company owned United States based call centers to make or take live phone calls. TCC also gives you the ability to monitor and track all of the progress of all our programs from anywhere with the convenience of the platform at any time.We offer a completely transparent experience not only for you but your customer as well. Looking forward to working with you for greater profitability.

Listed skills include Retail, Teamwork, Outlook, Customer Service, and 15 others.

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  Pilgrim Senior High School