Steve H. Email and Phone Number
SUMMARY - Who am I?Inspiring tech/sales account managers, coaching high performing teams.• Has a rare mix of intellectual curiosity, integrity, verbal agility, and tact, which creates meaningful trust with both internal and external partners.• Traveler insights expert, with 11 years of end-to-end traveler centric knowledge.• Comfortable with high pressure sales, forecasting and reporting situations.• Leads complex global relationships, including C-level stakeholder management.• Excellent project management skills which apply strategically, "big picture," and “functional” requirements within details.• Thrives in dynamic and evolving environments that provide opportunities to propose and implement innovative ideas.• Strong data-minded sales, commercial marketing, advertising acumen. • Passion for continuous self-improvement and learning. 11+YRS. VRBO/EXPEDIA EXPERIENCE & ACHIEVEMENTS (2023-Current) - Team Lead/ Associate Manager Duties • Leads Global API Account Management Team of four reports (Madrid & Austin).• Weekly report sync, coaching & feedback resulting in simplifying work process.• Global culture expert, developing value within a wide range of backgrounds.• Each direct report is achieving and/or exceeding expectations.Business Metrics: - Strategic goal setting, forecasting business alignment and team adoption. - Traveler trend focus, data insights towards advertising & marketing spend. - Algorithm Sort & GEO API Unlock. - Uncovered new growth, revenue opportunities with 1M Supply Partners. - Hiring manager experience/ on boarding new hires. (2019-2023) - Sr. Integration Optimization & SME (Subject Matter Expert) - Top performer, exceeding KPIs & business goals. - Created SME Integration/On boarding SOPs, serving 165 members. - Established simplified framework, results increased productivity by 15%.BUSINESS ACUMEN Executive Presence: - Interviewed 5 Expedia VPs defining vital skills. - Led Learning Sessions Vrbo’s D+ Leadership - Built new Executive Level Tableau reporting.TECHNICAL SKILLSAPI Health Tools: - Developed and maintain API optimizing tools. - Built Traveler data for 120+ Account Managers Technical Tools: - Adobe Analytics (CJA) - Excel – Marco/Pivot - GraphQL / Jira - Microsoft Suite - PostMan/ Insomnia - QueryBooks - RESTful WebServices - SalesForce, UMS - Splunk / SQL - Tableau / Data Tables - XML/JSON
Expedia Group
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Associate Manager: Integration Optimization - VrboExpedia Group Mar 2023 - PresentSeattle, Wa, UsMentoring, developing and encouraging our team to create new business revenue for EG and our IPM Partners.I'm excited to contribute at a manager level, feeding into my existing one-team intellectual-curiosity- growth-mindset! Along the way, measuring success milestones.
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Senior Integration Optimization Analyst/ Technical Consultant / Sme: Integration/ OnboardingExpedia Group Mar 2021 - Mar 2023Seattle, Wa, UsYay! I was promoted to Senior level! :-)@ 8 years at HomeAway/Vrbo brings deep product/client experience knowledge (ECR/Resolutions support role) along with our Integrated Software Property Managers.Strategic/ data driven end results. Think big and small, Bias towards action, Be positive, Assume positive Intent & Put myself in the shoes of our customers and partners. Subject Matter Expert (SME): Integrations / Onboarding- Providing answers, insights which empower multiple departments- Monday’s Learn and Share office hours- Best Practices complied and shared- Feedback for internal stakeholdersIntegration optimization analysis success focused:- Establish mutual success mind-set with IPM Partners - Solve integration-related technical issues with an emphasis on account optimization - Empower IPM Partners with real-time data to reach their full business potential- Quickly build bond / rapport- isolate blockers and celebrate success.Data-sourcing/ Tableau Presentation Integrity:- Refine and optimize existing Tableau dashboard- Foundational self-service tool used daily by each team member- Build and provide leadership with Tableau dashboard optionsReporting & Analytics Tasks:- Customer Journey Analytics - Vrbo traveler click-through data compile/ visualize = leverage- Analyze IPM Partner API portfolio Integrations (HA-XML)- Analyze/ diagnostic integration channel performance metrics - Analyze trends, perform data feed health-checks and log distribution trouble audits - Compile easy to follow data, develop comprehensive optimization ‘success road map’ - Conduct personal technical client consults – explain technical findings in simple everyday language- Establish mutual success mind-set with IPM Partners- Customer Centric driven, achieving constantly high survey resultsReporting & Analytics Tools: PostMan/XMLSpy/Splunk/Tableau/SalesForce/PMX
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Integration Optimization Analyst : Sme (Subject Matter Expert) IntegrationsExpedia Group May 2019 - Mar 2021Seattle, Wa, UsIntegration optimization analysis success focused:Establish mutual success mind-set with IPM Partners. Solve integration-related technical issues with an emphasis on account optimization. Empowering IPM Partners with real-time data to reach their full business potentialData-driven Scope:Tableau - Manage Data warehouse SQL sourcing into Tableau workbookAnalyze IPM Partner API portfolio, test integration feeds, prepare data, maintain documents, flow charts as needed to maximize integration effectiveness. Technical discovery reveal opportunities which increase conversions and resolve escalations. TPA acts as a technical liaison between IPM Partner, BD and internal dev teams. Furthermore, TPA provides Technical Client Consults which optimize IPM Partners performance, explaining technical data/concepts in everyday language.Reporting & Analytics Tasks:- Analyze IPM Partner API portfolio Integrations (HA-XML)- Analyze/ diagnostic integration channel performance metrics - Analyze trends, perform data feed health-checks and log distribution trouble audits - Compile easy to follow data, develop comprehensive optimization ‘success road map’ - Conduct personal technical client consults – explain technical findings in simple everyday language- Establish mutual success mind-set with IPM Partners- TPA is Customer Centric driven, achieving constantly high survey resultsReporting & Analytics Tools: PostMan/XMLSpy/Splunk/Tableau/SalesForce/PMX
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Integration Optimization Analyst | (Tpa) Technical Partner AdvocateHomeaway Is Now Vrbo Jan 2019 - May 2019Establish mutual success mind-set with IPM Partners. Solve integration-related technical issues with an emphasis on account optimization. Empowering IPM Partners with real-time data to reach their full business potential.Data-driven Scope:Analyze IPM Partner API portfolio, test integration feeds, prepare data, maintain documents, flow charts as needed to maximize integration effectiveness. Technical discovery reveal opportunities which increase conversions and resolve escalations. TPA acts as a technical liaison between IPM Partner, BD and internal dev teams. Furthermore, TPA provides Technical Client Consults which optimize IPM Partners performance, explaining technical data/concepts in everyday language.Reporting & Analytics Tasks:- Analyze IPM Partner API portfolio Integrations (HA-XML)- Analyze/ diagnostic integration channel performance metrics - Analyze trends, perform data feed health-checks and log distribution trouble audits - Compile easy to follow data, develop comprehensive optimization ‘success road map’ - Conduct personal technical client consults – explain technical findings in simple everyday language- Establish mutual success mind-set with IPM Partners- TPA is Customer Centric driven, achieving constantly high survey resultsReporting & Analytics Tools: PostMan/XMLSpy/Splunk/Tableau/SalesForce/PMX
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Software Implementation Specialist - Project ManagerHomeaway Is Now Vrbo Mar 2018 - Jan 2019Responsible for property management software activation/migration into HomeAway/VRBO platform• Evaluates client's connectivity schema • RESTful WebServices• Testing (GET/POST) SOAP and REST API endpoints • Manual and automated XML/JSON troubleshooting• Tests config feed layers• Built and maintain Splunk/ PMX overlay via AWS connectivity• Defining, confirming schema adherence • Coordinating with client and PMSC (property management software teams)- ensuring successful activation• Verify root case of implementation, integration, and migration errors• e-commerce connectivity + testing• Troubleshoot root cause connectivity issues/explanations• Provides client training/ product demonstrations ensuring (UI) end-user knowledge • Manage integration go live schedules • Coordinate stakeholders connections, engineering team, account managers and Software Partners• Data on KPI + NPS metrics related to project duration, completion and client satisfactionPassionate about exceeding client expectations and ensuring positive on-boarding/activation.
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Pre-Implementation Software SpecialistHomeaway Is Now Vrbo Jul 2017 - Mar 2018- Project Management between client, 3rd party software provider and HomeAway- Evaluate accounts and provide goals of optimizing client success- XML/ HAXML Workflow pipeline leading up to project hand-off- API layers - Core API - REST API, e-commerce feeds and upgrades- Software implementation, integration, and migration coordination- Meet critical goals to ensure integration go-live periods; troubleshoot, working closely with internal and 3rd party teams to ensure optimal performance of go-live integration- Communicate updates throughout project lifespan with clients and internal stakeholders- Track and provide data - including timelines and client satisfaction - Project manage and contribute to other Integrated software related projects
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Executive Customer Relations (Ecr) / ResolutionsHomeaway Is Now Vrbo Apr 2013 - Jul 2017ECR- Executive Customer Relations - Resolutions Team- Specialized team which managed Executive level customer sentiment/ escalated feedback• Top ranked agent by customer submitted surveys• Promoted to Senior Support/ (ECR) Executive Customer Relations Agent as a result of consistently customer service and KPIs • Coaching agents to better analyze, identify and REALLY listen to customer driven feedback/ severity levels• Customer retention skills resulting in high ranking for client resolution, satisfaction and NPS scoresExperienced in Salesforce, Jira, Wiki, Basecamp, Trello, Asana and Saba Learning Management
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International Project Manager | Logistical Team DirectorLogistical Support Team Director Nov 2010 - Oct 2012• Managed fundraising, social media promotion and in-bound team logistics• Consulted and inspired 15 Romanian staff to prioritize and align sprint goals for 2-4 week runs • Coordinated US in-bound volunteer teams’ weekly schedules, lodging and transportation • Designed print materials, oversaw website and multimedia communication teams
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Community Project Development Manager | Executive Outreach TeamHorizon North County | Rancho Santa Fe, Ca Jan 2001 - Nov 2010Executive Team Member | Project Manager | Mission/ Outreach Managing DirectorFacility Launch | $350,000 Annual project budget oversightStaff Manager | Retail Book Store Re-launch| $300,000 Annual project budget• Established e-commerce software, cloud-based b2c and inventory control software • Recruited and cultivated social media development team, set projects and achievable markers• Cultivated teams’ skills, set short-term sprints and long-term establishment goals• Succeeded in strategically turning a failing retail store into a successful small businessProject Manager- Community Christmas | $200,000 Annual project budget oversight• Cast vision, directed creative design teams: costume, set design/ build and script writers • Resolved complex personality issues resulting from a team of 85 diverse staff• Creatively mobilizing 295 nightly volunteers over a 4-night period
Steve H. Education Details
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Project Manager | Community Development | Executive Outreach TeamManaged Staff | Social Work | Community Building |
Frequently Asked Questions about Steve H.
What company does Steve H. work for?
Steve H. works for Expedia Group
What is Steve H.'s role at the current company?
Steve H.'s current role is Team Lead: Strategic Project Management & People Leadership: Travel Partners and Media at Expedia Group | VRPS Global Integration Optimization |Vrbo.
What schools did Steve H. attend?
Steve H. attended Project Manager | Community Development | Executive Outreach Team.
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