- Responsible for providing on-site and remote IT hardware and software support for over 200 users at the East Boulder mine site, including nearly 200 desktops, laptops and tablets, and many physical and virtual servers.- Assist users at the other US sites and remote users, and handle on-call rotation as scheduled.- On-site and remote support includes all things IT-related: servers, desktops, laptops, tablets, mobile phones, desk phones, printers, TVs, scanners, network switches, and… Show more - Responsible for providing on-site and remote IT hardware and software support for over 200 users at the East Boulder mine site, including nearly 200 desktops, laptops and tablets, and many physical and virtual servers.- Assist users at the other US sites and remote users, and handle on-call rotation as scheduled.- On-site and remote support includes all things IT-related: servers, desktops, laptops, tablets, mobile phones, desk phones, printers, TVs, scanners, network switches, and other technologies.- Other day-to-day tasks include managing user accounts and permissions in Windows Active Directory and Exchange Admin.- Manage site networks, both business and control, including switches and routers from Hirschmann, Cisco and Aruba. Also maintain Ubiquiti WiFi access points and assist with HMI and PLC control systems and servers.- Maintain inventory of hardware and software assets and place orders for new equipment. Show less

- Primarily supported the staging of new and used equipment destined for installation throughout a nationwide-corporate footprint. This included unboxing servers, inserting optics, adding or removing drives/cards/memory and then connecting devices to each other or the lab network and then applying prescribed configurations and/or operating systems and validating the work. Some of the devices configured included Cisco ISR4331 term servers, Cisco C220 servers, Adva time servers, Avocent ACS8000… Show more - Primarily supported the staging of new and used equipment destined for installation throughout a nationwide-corporate footprint. This included unboxing servers, inserting optics, adding or removing drives/cards/memory and then connecting devices to each other or the lab network and then applying prescribed configurations and/or operating systems and validating the work. Some of the devices configured included Cisco ISR4331 term servers, Cisco C220 servers, Adva time servers, Avocent ACS8000 console servers, Harmonic CableOS vCMTS, Harmonic ProStream Engines, HP servers for DNS applications, Dell servers for video services, Netscout nodes and many other devices for networking and video content delivery. This included applying provided configurations, setting in-bound or out-bound management addresses, and/or installing an os image after building a drive array on a server. Feedback was provided to project owners to ensure accuracy of setup instructions.- Managed and maintained the staging lab from a soup-to-nuts perspective. This included the networking cables, patch panels, making new patch cables, connecting devices to DC power, and ensuring the lab network and DHCP server functionality. Reset Cisco switches and applied basic configuration settings to allow for and ensure open communication throughout an air-gapped lab.- Solely responsible for deployment of Avocent console servers throughout the company's footprint, working with many Charter verticals to ensure processes were followed for purchasing, networking assignments, configuration and installation. Became the de facto company-wide SME for Avocent and Raritan console servers for configuration, updates, and functionality.- Assisted warehouse personnel with shipping and receiving of equipment and acted as the facilities point-of-contact for the office area. Show less

- Supported internal and external facing applications and servers within a Linux environment.- Provisioned, deployed, monitored, and troubleshot out-of-band console servers.- Installed a document file storage solution on a Linux virtual machine, which included PostgreSQL and building appropriate databases.- Analyzed log files and database entries to determine the root cause of problems with applications and apply appropriate solutions.- Reverse engineered automated scripts to… Show more - Supported internal and external facing applications and servers within a Linux environment.- Provisioned, deployed, monitored, and troubleshot out-of-band console servers.- Installed a document file storage solution on a Linux virtual machine, which included PostgreSQL and building appropriate databases.- Analyzed log files and database entries to determine the root cause of problems with applications and apply appropriate solutions.- Reverse engineered automated scripts to update\modify for new reports or settings.- Followed change management protocols when making changes to databases, applications, virtual servers and physical hardware.- Provided 24x7 on-call support for systems and servers as assigned or requested.- Documented processes used to support applications and systems for use by team. Show less

- Provided on-site and remote IT support for over 1200 employees of Bresnan/Optimum, including PCs, mobile phones, desk phones, printers, networking, and all things IT related.- Researched and provided resolution to any and all PC related hardware/software issues.- Applied changes to MS Active Directory: user accounts, group policies, print queues, file sharing security, DNS.- Supported IT server and networking groups with hands-on service for local issues.- Documented operating… Show more - Provided on-site and remote IT support for over 1200 employees of Bresnan/Optimum, including PCs, mobile phones, desk phones, printers, networking, and all things IT related.- Researched and provided resolution to any and all PC related hardware/software issues.- Applied changes to MS Active Directory: user accounts, group policies, print queues, file sharing security, DNS.- Supported IT server and networking groups with hands-on service for local issues.- Documented operating procedures and troubleshooting steps for our team and users.- Created and provided guides to employees for new software/system deployments.- Met productivity metric expectations set by management. Show less

- Assisted the IT department supporting the Call Center ensuring desktop system availability for all staff.- Administered customer chat, email and FAQ systems on the Bresnan.com website.- Automated MSQLDB agent performance metrics reporting from chat and email systems.- Handled customer escalations and difficult-to-resolve customer service issues.- Supported field technicians and other call center agents with customer account issues.- Excelled at assisting residential and… Show more - Assisted the IT department supporting the Call Center ensuring desktop system availability for all staff.- Administered customer chat, email and FAQ systems on the Bresnan.com website.- Automated MSQLDB agent performance metrics reporting from chat and email systems.- Handled customer escalations and difficult-to-resolve customer service issues.- Supported field technicians and other call center agents with customer account issues.- Excelled at assisting residential and commercial customers through email, chat, and phone. Show less