Steve Hampton Email & Phone Number

Tysons, Virginia, US

Manage ongoing project planning, building and maintaining project documentation, engagement with stakeholders.Manage software and hardware purchases, renewals, contracts and licenses in ServiceNow.Leverage relevant platforms (Oracle, ServiceNow, Jamf, Office 365, SCCM, Asignet, RingCentral) for reporting, ordering, tracking, and administration.Handle.

Portland, OR, US

• Managed inbound ticket flow and maintained service goals within KPIs
• Managed newsroom mobility project
• Managed project to launch new digital ATSC subchannels in MPEG4
• Diagnosed and repaired Audio/Visual equipment
• Supported live news and sporting events
• Tracked IT assets through their lifecycle

Bangalore, Karnataka, IN

• Assisted in consolidation of IT vendors for manufacturing and design facilities
• Conducted scheduled meetings via Microsoft Teams
• Tracked project progress and reported to senior management
• Conducted Knowledge Transfer sessions to assess current operational needs
• Prepared reports for incoming IT operations staff
• Led and mentored virtual staff of IT technicians

Portland, OR, US

• Performed Win10 upgrades and installed software packages via SCCM
• Migrated users from thin clients to full Windows 10 desktops
• Worked with users and IT staff to scope and document project
• Maintained security and privacy of files to Department of Defense standards
• Coordinated with end users working from home and other facilities
• Trained end users on new equipment and software

Portland, OR, US

• Performed Win10 migration upgrades and installed applications via SCCM
• Followed safety procedures and PPE guidelines in medical environments
• Installed Avaya One-X and VPN clients to allow end users to work from home
• Provided assistance, advice and training to business users in the effective use of applications and information technology
• Trained end users on best practices for work from home
• Maintained security and privacy of files in accordance with HIPAA standards

Glendale, Wisconsin, US

• Performed Win10 upgrades via SCCM
• Worked with users and IT staff to scope and document project
• Installed custom software packages for production operators
• Followed safety procedures and PPE guidelines in lead-filled environment
• Set up workspace for imaging and maintenance of workstations
• Attended daily Skype meetings and filed progress reports to offsite management

Portland, Oregon, US

• Coordinated Windows 10 migration project with onsite IT Service Delivery staff
• Provided project leadership and orientation to team of three contract technicians
• Implemented standards of customer service and cable management for technicians
• Communicated project frameworks to team members and stakeholders
• Worked with users and IT staff to scope and document project
• Trained end users on capabilities and best practices of new hardware

Providence, RI, US

• Provided helpdesk support for networks and computers in a warehouse and office environment
• Imaged and deployed desktops and laptops using Microsoft SCCM
• Migrated food handling and refrigeration systems to Windows 10
• Migrated end users to mobile computing solutions to provide business continuity
• Acted as point of contact for vendor and IT installations at the site
• Diagnosed and repaired network issues

Lohr Am Main, DE

• Provided helpdesk support in manufacturing, warehouse, and office environments
• Imaged and configured desktops and laptops using Microsoft SCCM
• Followed safety procedures and PPE guidelines in manufacturing environment
• Installed and configured Mazatrol on replacement desktop for Mazak CNC machine
• Migrated end users from Windows 7 to Windows 10
• Replaced Cisco fast Ethernet switches with Aruba gigabit switches

• Served as Project Manager for buildout of new radio station
• Maintained, built, and repaired Windows servers, laptops, and desktops
• Designed new media workflows for audio playout server
• Installed and maintained Audio-over-IP links for Blazers and Bald Faced Truth
• Installed and maintained Windows Server 2012R2 Active Directory
• Installed new network infrastructure and security appliances

US

• Provide basic support for computers, software and other instruction related technology in schools
• Respond to trouble tickets
• Maintain and deploy STEM-related equipment, including 3D Printers and Vernier science probes
• Work with teachers to train on proper use of STEM equipment and develop curriculum
• Maintain Active Directory servers
• Deploy, image and maintain desktops, laptops and tablets

• Maintained wired and wireless internet and cable TV for off-campus residential site
• Responded to help desk requests within 24-hour service level agreement
• Logged help desk requests and documented solutions
• Monitored and diagnosed network via SolarWinds
• Monitored, investigated, and retired equipment alarms
• Collaborated with local network partners to address escalated issues/situations

Beaverton, OR, US

• Maintained and repaired broadcast servers and networks
• Designed new workflows for Avid video editors and Bitcentral media archive
• Resolved helpdesk-submitted issues in-person, over the phone and via email
• Field Engineer and Camera Shader for 2012 Starlight Parade
• Coordinated digital ENG microwave with multiple live trucks and Air12
• Maintained and repaired Avid editors and Isis SAN

• Field Engineer for Friday Night Football live show
• Designed and implemented workflow to handle local digital spot deliveries
• Assisted mobile and Outlook users with Fusemail email transition
• Fill-in Master Control Operator, Tape Operator, and Remote Camera Operator
• Installed equipment and cabling for UO Journalism school at Chambers Media Center

• Supervised Master Control department of 7-10 Operators and support staff
• Served as Systems Administrator for broadcast and office networks
• Implemented automation technologies to handle file-based video workflows
• Maintained and installed digital microwave and IT equipment at remote sites
• Implemented new sites for myfoxeugene.com and oregonsfox.com
• Mentored interns from Lane Community College in web design, networking, and TV operations

• Produced weekly music video program for air on CTV 29, KEVU and KWVT
• Worked with record labels to promote and interview touring artists
• Filmed and edited weekly hosted segments.

Roseburg, US

• Directed morning and weekend news using Parkervision automation
• Edited news stories with linear DVCPro and non-linear Edius equipment
• Shot spot news with DVCPro camera as needed
• Built graphics for newscast with Chyron Axis and Photoshop

Master Of Business Administration (M.B.A.), It Management

Bachelor’S Degree, Interdisciplinary Studies - Business Administration, Communication & History

Associate Of Science (A.S.), Engineering

High School