Steve Hare Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Project Management, Process Analysis and Implementation of key initiativesClient-focused operational improvement and transformation projects

London, United Kingdom

Managing the EMEA Global Custody and Agency Client Services Teams in London and Dublin locationsResponsible for the day-to-day operational service to strategically important corporate, FI, banks, fundsDeveloped client operational solutions and service model for a growing client base across product suiteClose liaison with Product, Sales and Technology

London, United Kingdom

• Managing client implementation projects from initial sales wins to going live.• Products include global custody, fund accounting, compliance monitoring, FX, collective investments trading, tax and depository services.

London, United Kingdom

• Managing the Global Custody London Client Services Team within Citi Securities and Fund Services, a premium service team for asset management, insurance and bank clients.• Responsible for all transactional / operational client issues, including first line support and training on the electronic reporting platform, CitiDirect.• Core custody products include global settlements, income, securities finance, cash, corporate actions.• Assigning duties and allocating client relationship responsibilities.• Setting goals and conducting performance appraisals, mid-year and end of year and regular one to one meetings.• Managing workloads to maximise the quality and output of the group. Developing and retaining talent for a successful onward career path in Citi. • Ensuring service quality is of the highest possible standard.

London, United Kingdom

• Acting as the single point of contact for platinum SFS Global Custody clients reporting into the SFS London Client Services Section Manager.• Products regularly dealt with would include worldwide trade settlements, income, securities lending, cash, corporate actions, tax and foreign exchange.• Responsibility for any transactional or operational queries and first line support for any issues relating to Citi’s proprietary electronic banking.• Ensure satisfaction ratings were consistently improved from prior service reviews.• Act as the client ‘champion’ within the organisation to drive service improvements and product enhancements.• Conduct regular client meetings and client ‘surgeries’. Attend service reviews and ensure any action points were taken forward.

London, United Kingdom

• Employee of the Year for exceptional service to one of Northern Trusts biggest clients in 2003 (one of a team of three winners).• Provide a single point of contact service for key global custody clients.• Deal with all day to day trade and settlement queries.• Perform daily cash management including executing and releasing foreign exchange deals and placing monies on deposit.• Act as mentor and supervisor for the younger members of the team.

London, United Kingdom

• Responsible for research and resolution of clients’ cash and trade queries.• The liaison point for clients and internal operational teams in relation to the all operational custody activity.