Steve Harmon Email & Phone Number

Magna, Ut, Us

Magna, Ut, Us

Workday

Greater Salt Lake City Area

SCI, SLC, UT, Sub-contractor to ASM, Tier 1 Help Desk Support working for the Veteran’s Health administration. Primary responsibilities include providing IT support for the VHA nationwide via phone and email troubleshooting over the phone and via remote desktop connection various types of issues from Proprietary Software support to all types of hardware, Office 365 suite, telecom, and printers, assigning tickets to tier 2 reps at local sites, and documenting issues in CA SDM. I ensure timely… Show more SCI, SLC, UT, Sub-contractor to ASM, Tier 1 Help Desk Support working for the Veteran’s Health administration. Primary responsibilities include providing IT support for the VHA nationwide via phone and email troubleshooting over the phone and via remote desktop connection various types of issues from Proprietary Software support to all types of hardware, Office 365 suite, telecom, and printers, assigning tickets to tier 2 reps at local sites, and documenting issues in CA SDM. I ensure timely resolutions in support of those in the medical profession who care for our nation’s veterans. Show less

Greater Salt Lake City Area

Spherion, SLC, UT, Contractor, Tier 1 rep for Evault. Primary responsibilities include analysis of inbound emails and tickets through the SalesForce CTI, equalization of ticket load among tier 2 reps, troubleshooting reported issues and resolving them, Auditing customer access information, following up on existing tickets, and being the primary customer-facing representative of the Support department. I ensure timely resolution to issues, and provide recommendations on alternate resolution… Show more Spherion, SLC, UT, Contractor, Tier 1 rep for Evault. Primary responsibilities include analysis of inbound emails and tickets through the SalesForce CTI, equalization of ticket load among tier 2 reps, troubleshooting reported issues and resolving them, Auditing customer access information, following up on existing tickets, and being the primary customer-facing representative of the Support department. I ensure timely resolution to issues, and provide recommendations on alternate resolution methods when Customer needs fall outside the scope of Support. Show less

Greater Salt Lake City Area

Primary responsibility is front-line support to customers via phone, email and other appropriate means. Daily follow up on tasks, and communicating status and verifying fixes. Monitoring the status of helpdesk tickets and assigning or escalating work as necessary. Documenting resolutions and maintaining a knowledgebase for future reference.

Greater Salt Lake City Area

Contractor with EMC. Provided front end non-technical support for Client's Internal and External Customers. Followed call handling procedures to ensure excellence in customer service. Work hours comprised of shift patterns, weekends, and holidays to cover a 24 X 7 period. Provided service in English and French.

Translating the works of a French novelist into English for publication on the e-book Market.

American Express, Salt Lake City

Provide tier two technical support for all north-American banks selling American Express products in both French and English. Also support the new Bluebird product line.

Working for a military installation, supporting over 600 network computers, printers, and devices. Work encompasses hardware and software support in a Windows Vista network environment, as well as network support of Outlook, etc.

Supported 30 separate accounts with 6 different insurance carriers, providing setup and execution of automatic data feeds, data analysis and technical support for carriers.

Provided online, remote, email, and phone support for Investools students for web-based investing tools

Assoc.Provide front desk technical and network support for 25,000 + employees from all over the region. 2 - 5/2005: Self-employed. Compiled research data on the internet and from handwritten notes into outline format for a book on the mind of a serial killer for

Provided technical support via phone for MSN.com in both Windows and Mac platforms.

Provided hardware, Software, and Network support for the Marriott Hotel chain through Unisys.

Provided technical support via phone for MSN.com in both Windows and Mac platforms.

Provided phone, e-mail, and online technical support for all Equis software products, and supported all operating systems and hardware related to those products. (Windows, Modems, internet, etc.

Provided phone based technical support for Hitachi laptop computers.

Performed contract onsite hardware technical support and installation.

Trained new employees on hardware troubleshooting skills and phone procedures. Aided in developing training lessons and methods.

Provided online and phone support for Packard Bell computers.

Trained new employees on hardware troubleshooting skills and phone procedures. Aided in developing training lessons and methods.

Supervised the transfer of troops and materials from ship to shore and back. No casualties or property damage on my watch.

Read and implemented message load plans for the movement of large volumes of cargo. Battalion ammunition technician. (Guarding and transporting munitions used in training exercises.)Published Standard operating Procedures for embarkation of the entire battalion, implemented those procedures.

Associate'S Degree In Network Administration, Computer And Information Sciences And Support Services

A.S. Degree, Network Administration