Responsible to Finance & Admin Manager (Short Term contract)ResponsibilitiesManage delivery of agreed projects based around the existing COINS ERP system and the day to day support of the product.Engaging with the supplier to manage the relationship.Manage Software delivery life cycleAchievementsImprove turn around time for system issuesProduce User Guides and Process Flow documents for new COINS modulesDefine bespoke requirements and manage process with supplier

Responsible to Finance DirectorResponsibilitiesReport directly to the Finance Director on all matters relating to information systems including IT support and DevelopmentManage in house team of 2 full time staff responsible for the support and development of the in house client integration hub linked to the COINS packageResponsible for implementing and managing the outsourced IT support services for 300 users including server and network support Communication between IT team and internal and external clientsWorking with potential clients during the contract bidding processAchievementsDevelopment of a new IT team from existing and new resourcesIntroduction of new methods and procedures both in support and developmentOutsourcing of IT network and server support to third party company including monitoring performance against service level agreements and continuous improvement Improve communications with business managers and external clientsOverseeing major IT Projects including:-Implementing Microsoft Exchange & OutlookRollout of Handhelds to operatives and management Deployment of Citrix desktops and published applicationsRemote access using Citrix and RSADevelopment of interfaces between windows SQL software products and legacy COINS systemWorking with client to deliver a dynamic scheduling packageReplacement of legacy ERP system with COINSManaging migration to outsourced MPLS network and VOIP