Steve Heine Email and Phone Number
Columbus, OH, US
Steve Heine's Location
Columbus, Ohio, United States, United States
Steve Heine's Contact Details
Steve Heine work email
- Valid
- Valid
- Valid
- Valid
Steve Heine personal email
n/a
About Steve Heine
Steve Heine is a Customer Interactions Product and Strategy Leader at Grange Insurance. He possess expertise in research, teamwork, spss, microsoft excel, microsoft word and 9 more skills.
Steve Heine's Current Company Details
Grange Insurance
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Customer Interactions Product and Strategy Leader
Columbus, OH, US
- Website:
- grangeinsurance.com
- Employees:
- 1549
Steve Heine Work Experience Details
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Customer Interactions Product And Strategy LeaderGrange InsuranceColumbus, Oh, Us
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Billing Development ManagerGrange Insurance May 2022 - Present
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Lead It System AnalystGrange Insurance Sep 2021 - May 2022
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Senior It System AnalystGrange Insurance Jul 2019 - Sep 2021• Evaluated architectural approach, developed and managed detailed requirements, and supported development and testing for complex internal and external integrations connecting to PolicyCenter and BillingCenter applications (Guidewire Insurance Suite).• Translated business needs into technical specifications for developers and technical resources to meet project timelines, goals, and increase efficiencies. • Acted as liaison between vendor, technical, and business resources when building out and supporting integrations.• Supported production ecosystems and environments for integrations and configuration related to PolicyCenter and BillingCenter applications, as well as in-house digital and mainframe application systems. • Updated HR practices and automated processes in Microsoft Excel and Outlook, improving the quality, consistency, and efficiency of the team's work.
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Guidewire Business AnalystMotorists Insurance Group Feb 2017 - Jul 2019• Developed requirements, supported development, and executed quality assurance for specific lines of business, as well as Premium Audit and Loss Control processes within Guidewire Insurance Suite.• Managed the integration between Guidewire Insurance Suite and AuSuM Systems, provided detailed requirements, field mappings, support, and quality assurance for this connection.• Acted as liaison between vendor, internal developers, and business users.• Managed contract, budget, and relationship with third-party vendor (AuSuM Systems)• Enhanced BA tools and interim workflow processes in Excel to gain efficiency for BA leads and Project Managers. • Supported production environments for both Guidewire Insurance Suite and AuSuM Systems. -
Workflow SpecialistThe Motorists Insurance Group Jan 2015 - Feb 2017Columbus, Oh• Assisted in the development of test plans and implementation of third party software to introduce greater efficiencies and role changes to the Premium Audit department. • Coordinated with IT and developed an interim solution using Microsoft Excel and Visual Basic (VBA) to merge and manipulate 20 different data files each week to be combined and uploaded into the new system. • Supported system integrations with third-party policy systems and collaborated with cross-functional teams to create business and system requirements.• Developed, tested, and managed users, accounts, data, and settings within third party software to ensure business requirements were satisfied.• Developed training and system documentation and lead training sessions for new users.
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Research And Customer Experience InternPrecision Dialogue Jan 2014 - Dec 2014Westlake, Oh• Assisted the Research & Customer Experience team with administrative and project tasks, which involve an eye for detail, organization, communication, and diligence. • Reconciled, audited, and maintained the Research and Customer Experience Department’s general ledger, subsidiary ledgers and invoices.• Collaborated with a team to organize, plan, conduct, and deliver usability testing to clients in need of direction in regards to their systems and system designs.• Researched competitors, behavioral testing, and new marketing technologies to enrich and assist the team.• Provided support to Project Managers with regards to budget sheets, project plans, and miscellaneous project tasks. -
Student SpecialistMiami University Aug 2013 - Dec 2013Vending Services• Filled vending machines and loaded 3-4 trucks per shift.• Organized and utilized warehouse equipment.• Collaborated with drivers to ensure proper warehouse and loading procedures.Culinary Support Center• Produced, finished, and packaged of over 30 different types of bakery goods for university food service. • Collaborated with student specialists and managers to fill daily orders and develop product using proper sanitary and procedural measures. -
Undergraduate Research AssistantMiami University Jan 2012 - Dec 2013• Worked with supervisors to implement psychological studies to further investigate research questions based on previous research within social psychology.• Developed, organized, and implemented experiment materials.• Oversaw the process of instructing over 300 participants, providing necessary materials and collecting data.• Entered over 50 items of data for each participant and organized for proper statistical testing.
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Undergraduate AssociateMiami University Aug 2012 - May 2013• Collaborated with five undergraduate associates and faculty supervisor, Dr. Brooke Spangler, to prepare an improved and specialized course experience for 250 undergraduate students in an introductory developmental psychology course.• Developed 10 lesson plans and instructed 40 students on course material in a classroom setting.• Assisted students with course work, note taking, and test preparation.
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Brazier TechDairy Queen May 2011 - Aug 2013• Collaborated with team in order to fill needs of customers quickly and efficiently.• Adhered to proper procedures and sanitary guidelines in the preparation and distribution of food.• Trained and instructed 2-3 highly specialized future employees per year in proper procedures, guidelines, and techniques required to becoming successful in a fast food work environment.
Steve Heine Skills
Research
Teamwork
Spss
Microsoft Excel
Microsoft Word
Powerpoint
Data Analysis
Customer Service
Public Speaking
Microsoft Office
Social Media
English
Vba
Time Management
Steve Heine Education Details
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Master Of Business Administration (M.B.A.) -
Psychology
Frequently Asked Questions about Steve Heine
What company does Steve Heine work for?
Steve Heine works for Grange Insurance
What is Steve Heine's role at the current company?
Steve Heine's current role is Customer Interactions Product and Strategy Leader.
What is Steve Heine's email address?
Steve Heine's email address is st****@****oup.com
What schools did Steve Heine attend?
Steve Heine attended Franklin University, Miami University.
What skills is Steve Heine known for?
Steve Heine has skills like Research, Teamwork, Spss, Microsoft Excel, Microsoft Word, Powerpoint, Data Analysis, Customer Service, Public Speaking, Microsoft Office, Social Media, English.
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