Steve Heine Email & Phone Number

Columbus, Oh, Us

• Evaluated architectural approach, developed and managed detailed requirements, and supported development and testing for complex internal and external integrations connecting to PolicyCenter and BillingCenter applications (Guidewire Insurance Suite).• Translated business needs into technical specifications for developers and technical resources to meet project timelines, goals, and increase efficiencies. • Acted as liaison between vendor, technical, and business resources when building out and supporting integrations.• Supported production ecosystems and environments for integrations and configuration related to PolicyCenter and BillingCenter applications, as well as in-house digital and mainframe application systems. • Updated HR practices and automated processes in Microsoft Excel and Outlook, improving the quality, consistency, and efficiency of the team's work.

• Developed requirements, supported development, and executed quality assurance for specific lines of business, as well as Premium Audit and Loss Control processes within Guidewire Insurance Suite.• Managed the integration between Guidewire Insurance Suite and AuSuM Systems, provided detailed requirements, field mappings, support, and quality assurance for this connection.• Acted as liaison between vendor, internal developers, and business users.• Managed contract, budget, and relationship with third-party vendor (AuSuM Systems)• Enhanced BA tools and interim workflow processes in Excel to gain efficiency for BA leads and Project Managers. • Supported production environments for both Guidewire Insurance Suite and AuSuM Systems.

Columbus, Oh

• Assisted in the development of test plans and implementation of third party software to introduce greater efficiencies and role changes to the Premium Audit department. • Coordinated with IT and developed an interim solution using Microsoft Excel and Visual Basic (VBA) to merge and manipulate 20 different data files each week to be combined and uploaded into the new system. • Supported system integrations with third-party policy systems and collaborated with cross-functional teams to create business and system requirements.• Developed, tested, and managed users, accounts, data, and settings within third party software to ensure business requirements were satisfied.• Developed training and system documentation and lead training sessions for new users.

Westlake, Oh

• Assisted the Research & Customer Experience team with administrative and project tasks, which involve an eye for detail, organization, communication, and diligence. • Reconciled, audited, and maintained the Research and Customer Experience Department’s general ledger, subsidiary ledgers and invoices.• Collaborated with a team to organize, plan, conduct, and deliver usability testing to clients in need of direction in regards to their systems and system designs.• Researched competitors, behavioral testing, and new marketing technologies to enrich and assist the team.• Provided support to Project Managers with regards to budget sheets, project plans, and miscellaneous project tasks.

Vending Services• Filled vending machines and loaded 3-4 trucks per shift.• Organized and utilized warehouse equipment.• Collaborated with drivers to ensure proper warehouse and loading procedures.Culinary Support Center• Produced, finished, and packaged of over 30 different types of bakery goods for university food service. • Collaborated with student specialists and managers to fill daily orders and develop product using proper sanitary and procedural measures.

• Worked with supervisors to implement psychological studies to further investigate research questions based on previous research within social psychology.• Developed, organized, and implemented experiment materials.• Oversaw the process of instructing over 300 participants, providing necessary materials and collecting data.• Entered over 50 items of data for each participant and organized for proper statistical testing.

• Collaborated with five undergraduate associates and faculty supervisor, Dr. Brooke Spangler, to prepare an improved and specialized course experience for 250 undergraduate students in an introductory developmental psychology course.• Developed 10 lesson plans and instructed 40 students on course material in a classroom setting.• Assisted students with course work, note taking, and test preparation.

• Collaborated with team in order to fill needs of customers quickly and efficiently.• Adhered to proper procedures and sanitary guidelines in the preparation and distribution of food.• Trained and instructed 2-3 highly specialized future employees per year in proper procedures, guidelines, and techniques required to becoming successful in a fast food work environment.

Master Of Business Administration (M.B.A.)

Bachelor Of Arts (Ba), Psychology

Activities and Societies: COMPASS (Undergraduate Research Journal), Undergraduate Associate, Alternative Spring Break, Campus Crusade.