Steve Hemker Email & Phone Number

United States

Managed migration of 36,000 users and computers to a new Corporate AD domain, working across time zones and cultures for a global manufacturing operation. Collaborated with team project coworkers for scheduling and application testing along with manufacturing facility shop floor migrations. Project completed successfully in Q4 2024.

United States

Managed major projects including phone system replacements, UPS (battery back-up power) upgrades and Active Directory domain migrations. Identified and installed cost-effective solutions for data storage and telecommunication needs including re-deploying servers and UPS units from closing locations, ensuring existing servers were in use and optimally used, and implementing network attached storage (NAS) solutions across multiple locations. Escalated internal customer issues to complete resolution. Assisted internal customers navigating processes to find supported solutions.• Ensured internal customers’ productivity and satisfaction by maintaining system availability and reliability, proactively monitoring system health and configuring automated alerting• Ensured PCI, Sarbanes-Oxley and internal policy compliance with periodic Nessus security scans which prevented virus outbreaks• Managed project replacing 200 phones in 1 day with fewer problems than expected and greatly exceeded end user expectations • Received multiple incentive awards (nominated by manager or coworkers) for Hurricane Irma planning, shutdown and restoration of services, minimizing disruption during major projects, and persevering to resolve difficult incidents

Windows Server Systems Administrator for multiple international locations of a Fortune 500 client company, plus infrastructure support duties for local site and additional sites.• Ensured Windows server health and security across multiple divisions to ensure internal customer satisfaction and productivity• Culture change initiator in Change Management to ensure compliance with Payment Card Industry (PCI) data protection standards protecting against loss of revenue• Key participant in network upgrades, call center operations and telephony systems upgrades keeping systems reliable for internal customers• Participated in on-call rotation providing 24x7 support to ensure fast resolution of serious outages• Transformed telephone and call center system monthly patching process to ensure systems were available at the start of business hours the following morning

Northeast Corridor Windows NT and Netware server support, Exchange e-mail, Internet usage monitoring, and additional projects.• Introduced e-mail system antivirus, spam filtering and content filtering as the technology was first emerging, improving internal customer morale and productivity while protecting the company from inappropriate content• Prevented outbreaks of Code Red and other malware outbreaks in the Northeast Corridor (while other business divisions saw widespread infections and adverse business impact) with proactive system updates, leading to additional responsibility evaluating patches for nationwide installation• Quickly identified Code Red-infected systems (and later virus types using similar methods) with automated review of log files on systems unsuccessfully targeted in attacks, helping protect the internal environment nationwide for several following years• Saved $10k unnecessary hardware cost by properly forecasting demand and sizing hardware correctly to meet demand on end-of-life automated timecard system• Exceeded 99.6% server system uptime target consistently• Recipient, Amtrak Technologies “STAR” Award